Dell Quality Sr Principal Engr in Bangalore, India

Looking to staff a role as Process Engineer that directly supports Support and Deployment Services revenue plans. Candidate will be responsible for developing the comprehensive business process design for service offers and sustaining solutions.

Key Responsibilities

  • Defines and solves for end-to-end optimal business processes designs during the development and updates of Service Offers within the Support and Deployment Services Organization
  • Analyses Offer requirements, documents as –is and to-be business processes as well as workflow diagrams/charts, designs appropriate processes and then recommends system controls & protocols /policies.
  • Identifies Technology or Capabilities requirements and correlates those activities within the business process flows.
  • Develops and / or supports validation of the future state experience by completing User Acceptance Testing.
  • Employs OLP/ BPI methodology and support governance practices in compliance with business policy in support of ISO requirements
  • Contributes to the establishment of program KPI/goals and objectives
  • Prepares and delivers executive updates across functional and stakeholders on program design status and needs

Desired Requirements

  • Engineering Degree preferred (Industrial, ME, EE)
  • Process Engineering experience ( 8-10 Years)
  • Process / Procedural Mapping Experience / Process Re-Engineering
  • IT Experience
  • Back Ground in Quality Management System / ISO
  • Black Belt – Six Sigma, Business Process Improvement
  • In-depth knowledge of Dell Support and Deployment Services Operations
  • In-depth knowledge of Dell Support and Deployment Services Systems and Tools
  • Great Communication Skills
  • Influential Skills
  • Command Skills
  • Sr. Leader/Executive level Presence

Job: *Quality Engineering

Organization: *Commercial

Title: Quality Sr Principal Engr

Location: AP-IN-KA-Bangalore

Requisition ID: 17000GWA