Dell Sr Analyst, Learning & Dev in Bangalore, India

Job Description:

ROLES & RESPONSIBILITIES:

• Training, mentoring of people on Written & Verbal Communication

• Design and delivery of communication training programs.

• Monitor end to end customer transactions to look for Process Compliance to enhance customer experience

• Conduct audits for the Business Identified & Report out the findings.

• Maintain and update training and audit databases.

• Track all the Process & Soft skills related metrics in terms of schedule, effort, Communication etc.

SKILLS & EXPERIENCE:

• Minimum 5 years of Support Experience in Call, Email & Chat Monitoring.

• Feedback & Training experience

• Must have excellent verbal and written communication skills

• Must be able to work independently in a time critical environment

• Must be flexible to quickly adapt to changing business needs and processes.

• Working knowledge of Microsoft Office

Communication & Training

Excellent verbal & written skills

Voice & Accent trainers

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Technical Support

Business:

EMC GES

Business Unit:

200 - STORAGE CORPORATE

Location:

India - Bangalore

AutoReqId:

181988BR