Dell Advisor, IT Application Mgmt- ITORG in Hyderabad, India
IT Application Mgmt Advisor- Hyderabad, India WEEKEND SHIFT position
As an Application Mgmt Advisor, you will work in a global Level 2 support team working from Hyderabad, during USAshift working hours (i.e., Night shift from India) 5 days including 2 weekend says, responsible for supporting Dell's E2E Supply Chain. Your role will work closely with end business users, monitoring teams, L1 front-line team and Level 3 & 4 Development teams. This positionreports to the IT Senior Manager of IT Support.
Role Responsibilities This person will be responsible for providing IT application support and operations functions for mission critical servicesapplications utilized by Dell worldwide business users and customers. Other duties will include: - Coordinating activities of cross functional teams within IT and the business to troubleshoot, isolate, and correct issues impacting Dell's worldwide services business. - Developing and documenting case-based information to be stored in a knowledge base. Identify and drive changes to improve process or technology performance. - Performing QA and testing of code and launch code into a production environment and performing post-launch data and trend analysis on recurring patterns of issues. - Works on abstract and complex problems requiring evaluation of intangible variables. - Integrates trends, data and information into plans, deliverables and recommendations.
Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. - Opportunity/risk analyses - Cost/benefit analyses - Pricing models - Anticipates operational, program, and implementation issues and develops preventative measures. - Adapts projects, programs or methods based on customer - Work is guided by business plans for the discipline. - Escalates matters of business risk. - Influences others through their professional/technical expertise. - Manages critical projects, customer engagements or business processes. - Allocates work and mentors others
Requirements 6 years of relevant experience or equivalent combination of education and work experience. The ideal candidate willhave the following skills: Java, IIS, SQL, DOT NET, Strong Basic knowledge on networking concepts, including DNS.Oracle, Web logic, Windows Server, MS SQL Server, XML, Linux, BigIP, 3DNS, Monitoring tools, MQ, Network TopologyConcepts, Also the following would be excellent to have: · Expert knowledge of Windows 2003 & 2008 operating systems and server administration tools. · Expert knowledge using and administering Microsoft IIS and related applications. · Expert understanding and support knowledge of Microsoft web applications and related technologies. · Expert knowledge in networking tools and technologies related to the web and WAN/LAN telecommunications. · Experience using monitoring tools in a web hosting environment. · Experience with Microsoft SQL and Oracle databases and how they are involved in database driven web applications. · Support experience in a high profile web based environment . Based on the support coverage demand, associate can be asked to work in other timings, including weekends, as well.
Job: *IT App Management
Organization: *Information Technology
Title: Advisor, IT Application Mgmt- ITORG
Requisition ID: 17000B89