Dell Product Ops Engineer / PC Configuration Services Analyst in Lodz, Poland

Product Ops Engineer / PC Configuration Services Analyst Competitive salary Łódź, Poland

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Operations at Dell, we are looking for a Product Ops Engineer to join our team in Łódź .

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

Factory Sustaining Team provides support to our internal manufacturing and product test processes for Servers, Storages, Desktop Systems. This includes support of products hardware configuration as well as automated software installation phases for all our computers manufactured in Europe.

Within that team on a daily basis Product Ops Engineer :

  • Provides technical support for produced hardware (Desktop/Servers/Storages) - i dentify issues, investigate root causes and recommend solutions to reported problems.

  • Provides technical guidance in activities associated with identifying, prioritizing and resolving problems directly on production lines as well as by telephone and e-mail.

  • Screens, refer, and diagnose internal inquiries and work requests relating to PC’ configuration, L1/L2 support for hardware test process and automated software installation process.

  • Supports and advice in case of ordered configurations for customer systems.

  • Track and address reported test and system configuration issues to higher support levels if needed this includes attendance in business meetings and providing regular updates regarding work progress.

    Essential Requirements

  • Strong knowledge of computer hardware and technologies (Client and Servers solutions).

  • University education, preferably technical degree (IT, Electronics, Controls and Automation) or Microsoft certifications.

  • Up to two years’ experience that shows good knowledge of computer hardware and software services, Microsoft Operating Systems Architecture, local and remote administration and TCP/IP network services.

  • Fluency in English and Polish.

  • Excellent communication and customer service skills plus the flexibility to work shifts.

    Desirable Requirements

  • Experience of providing in person (onsite) and remote IT support.

  • Strong analytical skills, ability to identify problems and implement solutions.

  • Ability to create reports and provide updates to business operations teams.

    Benefits

    Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

    Closing date: 30 June 2017 .

    Additional information:


Please be aware that according to Polish law all candidates applying for the role should provide the following statement in their CVs:

/ “I hereby give consent to Dell Products Poland Sp. z o.o. for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002, item 1182 as amended.” / / / If you automatically wish to be considered for other roles in the future, please, include only the following statement in your CV:

/ “I hereby give consent to Dell Products Poland Sp. z o.o. for my personal data included in my application to be processed for the purposes of this as well as future recruitment processes under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002, item 1182 as amended.” / / / Please, be aware that your consent for/Dell Products Poland Sp. z o.o./to process your personal data included in your application will be cancelled upon your request.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Job: *Product Ops Engineering

Organization: *Operations

Title: Product Ops Engineer / PC Configuration Services Analyst

Location: Europe, Middle East, Africa-PL-LO-Lodz

Requisition ID: 17000HQO