Dell Sr Consultant, Sales Ops in Mexico City, Mexico
Support sales organization through customer, operational and business support. Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfillment and communication. Evaluates and implements improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.
Provides pre-sales and/or post-sales operational support.Manages order fulfillment.Researches customer or order problems, and delivers solutions working cross-functionally to resolve.Liaises between the customer/partner and sales organization.Focuses on delivering a positive customer or partner experience.Facilitates product and sales information flow.Drives sales operations process improvements.Serves as interface for order status and handles order escalation and SKU management.May serve as primary interfaces with other internal functions, based on BU and/or regional requirements. May be responsible for influencing sales behavior and capabilities.
Participates in guiding sales operations strategy, and determine priorities affecting immediateoperations as well as having company- wide impactManages key strategic initiatives and business sales operations improvement projectsInteracts with executives and/or major customers, generally involving controversial situations, customer negotiations, or influencing and persuading other senior level leadersProject management methodology utilization (PMP preferred).
Ability to lead, motivate and direct a workgroup.
Ability to influence others to achieve results.
Strong strategic planning abilities.
Advanced negotiation skills.
Ability to manage in a matrix environment.
Understanding of key sales and management reporting tools.
Advanced computer skills
Job: *Sales Operations
Title: Sr Consultant, Sales Ops
Location: MX-DIF-Mexico City
Requisition ID: 17000HVR