Dell Advisor, Sales Operations - Round Rock, TX in Round Rock, Texas
Advisor, Sales Operations - Round Rock, TX
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
The Advisor, Sales Operations will be responsible for helping with ensuring the quality of software used by team members performing sales, order processing and customer care duties. While this role will not be carrying out sales, order processing or customer are, the successful candidate will be asked to understand one or more of these functions. This understanding will be critical to the User Acceptance Testing aspect of this role. Will work with a global team to perform testing activities and reporting on the effectiveness of those activities.
-Responsible for presenting problem analysis and recommend solutions in a creative and logical manner.
-Identify and document current state (as-is) processes flows, system flows and data flows. -Document future state (to-be) process flows, system flows and data flows. -Responsible for the development of process scenarios/test scripts and actively test changes and track progress during various project team testing cycles. -Responsible for Driving change management and business readiness into impacted organizations to ensure successful process and tool deployments. -Develop training content based on business user impact and deliver end-user training. -Support business readiness and launch efforts through developing external user communications, escalation support to ensure expected user outcomes. -Responsible for Updating management on project/activity status and identify risks to project (timeline, resources, change management, etc.) and escalate as appropriate.
Requirements -Undergraduate degree with 2 years of relevant experience -Strong Communication skills both written and verbal -Strong technical abilities -Technical and / or Customer Care Support Application (Delta) -Sales support applications Dell Sales Application (DSA), Gii, SFDC. POM, Macros and Automation tools
Preferences -Data analytics and reporting experience -Knowledge of the following tools a plus: Harmony, Affinity, Dellstar, IDD
Company Description With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us? -Life at Dell means collaborating with dedicated professionals with a passion for technology -When we see something that could be improved, we get to work inventing the solution -Our people demonstrate our winning culture through positive and meaningful relationships -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential -Our team members’ health and wellness is our priority as well as rewarding them for their hard work
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.
Come join us! For More Information , visit us on the web atwww.dell.com/careers
Job: *Sales Operations
Title: Advisor, Sales Operations - Round Rock, TX
Location: TX-Round Rock
Requisition ID: 17000G5M