Dell Analyst, Customer Services in Xiamen, China

PRINCIPLE DUTIES AND RESPONSIBILITIES: Meets all of the metrics as defined by the organization and works on corrective actions. Compliance to all processes outlined by the Business Process team for all lines of business, this includes compliance to handle time as well as any legal or business practice compliance that would be required Understand and modify own action to meet the individual KPI Receive customer service request and provide appropriate service level attainment Record service information accurately Timely feedback the problem\ suggestion and question which involve system\procedure\script\product\training\environment\KPI and so on to the team manager Focus on the daily work tasks and accomplish them timely Continuously update related skill and knowledge, pass the business training and testing Maintain Dell corporate identity

Standard mandarin speaking , g ood oral & written English and Mandarin Good service spirit, ready to help others and good summary skill With a strong sense of responsibility and pay attention to details Good analytical skills, logical common sense & strong communication skills At least 3 years working experience in customer service, IT industry would be prefer College degree or above Familiar with software reporting tools esp. PowerPoint, Excel... etc

Job: *Customer Services

Organization: *Operations

Title: Analyst, Customer Services

Location: AP-CN-Fujian-Xiamen

Requisition ID: 17000D3M