Dell Analyst, Customer Services in Xiamen, China

• Meets all of the metrics as defined by the organization and works on corrective actions.

• Compliance to all processes outlined by the Business Process team for all lines of business, this includes compliance to handle time as well as any legal or business practice compliance that would be required

• Understand and modify own action to meet the individual KPI

• Receive complicated escalation from internal or external and provide appropriate solution \service level attainment

• Coordinate internal function team on issue resolution and prevention

• Engage with sales or other function team lead for regular relationship and alignment

• Timely feedback the problem\ suggestion and question which involve system \procedure \script \product \training \environment \KPI and so on to the team manager

• Focus on the daily work tasks and accomplish them timely

• Take lead team initiative \project on operation for Care standardization \tool deployment

• Standard mandarin speaking, good oral & written English

• Good service spirit, ready to help others and good summary skill

• With a strong sense of responsibility and pay attention to details

• Good analytical skills, logical common sense & strong communication skills

• At least 3 years working experience in customer service, IT industry would be preferred

• Bachelor degree or above

• Familiar with software reporting tools esp. PowerPoint, Excel...etc

Job: *Customer Services

Organization: *Operations

Title: Analyst, Customer Services

Location: AP-CN-Fujian-Xiamen

Requisition ID: 17000DAH