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Dell Senior Manager, Customer Quality Management in Amsterdam, Netherlands

Senior Manager, Customer Quality Manageme nt EMEA

Quality is everything at Dell. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

We are currently recruiting an EMEA Customer Quality Manager to be based in Amsterdam, the Netherlands who is expected to travel internationally up to 30% of the time. You will manage a team of Customer Quality Engineering Managers that undertake the timely analysis of customer impacting product quality issues (real or perceived) coming from Executives, Sales or Technical Support teams.

Key Responsibilities

  • Direct the efforts of others in the achievement of the strategic and operational objectives of the group. Get results through influencing program management or matrixed hierarchies.

  • Lead, motivate and coach a team of Customer Quality Engineering Managers across EMEA.

  • Work closely with the Engineering teams to resolve problems that are possible product defects. Provide technical direction to a group of engineers/technicians.

  • Provide resource and schedule planning inputs for assigned projects. Responsible for leading the team to identify and implement projects to improve the Customer Experience. Develops new techniques to support innovative solutions

  • Assist with the development and implementation of Quality Engineering standards and processes. Ensure that Quality Engineers follow operating procedures and meet quality standards established by leadership.

  • Leads change across organization and businesses.

  • Communicate directly with external customers to present our findings and propose/scope an appropriate remediation plan (if applicable), then finally hands over fully planned projects to the Dell Services Global Customer Field Action team for execution (if applicable).

Essential Requirements

  • 10+ years IT/Technology industry experience of which 5+ years management experience including remote people management, having provides guidance, constructive input and motivation to team.

  • Experience with executive escalations and customer interaction up to executive level.

  • Familiar with establishing budgets, operational plans and performance requirements.

  • Experience in developing and improving standards around which others will operate. Understanding of six sigma and BPI processes and tools as well as statistics and forecasting methodologies.

  • Bachelor’s degree or higher.

Desirable Requirements

  • Understanding of core engineering, manufacturing (for hardware) and procurement processes.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can enhance our technical quality assurance protocols and methods, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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