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Dell Field Marketing, Advisor in Arkansas

Customer Engagement Coordinator

Join us as a Customer Engagement Coordinator on our North America Field Marketing Team team in the US (open to Austin, Texas or remote US) to do the best work of your career and make a profound social impact.

What you’ll achieve

You will help to support in the planning, preparation, execution, and follow-up of customer engagements for the office of the CEO and COO. This role involves direct interaction with our sales executives and field leadership teams. You’ll work daily with senior leaders and managers across functions (sales, marketing, channels, services) around the world, managing and securing the right customer engagements, creating and executing a comprehensive approach for executive preparation (e.g. meeting brief including scope, talking points, background, prior interactions/engagements), ensuring follow-up actions are collected and conveyed back to executives and stakeholders.

You will:

  • Work directly with the Executive Leadership Team Program Manager to develop high-impact customer and internal relationships by supporting the Office of the CEO, Office of the COO and Senior Sales Leaders in driving targeted Customer Engagements

  • Ensure that teams are fully prepared and briefed for Customer Engagements and updated on all feedback coming from Customer Engagements and that they adhere to customer and executive expectations

  • Oversee cross functional work areas targeted to resolve issues raised by customers during Customer Engagements

  • Track metrics and create presentations detailing Customer Engagements and customer relations performance

  • Balance multiple daily tasks and business projects, identify inefficiencies in processes, and push for improvements

  • Support and manage sales enablement activities that help develop successful customer relationships

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Ability to thrive in fast-paced, high pressure environments

  • Excellent interpersonal management and communication skills, written and verbal

  • Communicate in a clear, concise manner and listen attentively to others

  • Strong understanding of end-to-end customer marketing and the customer lifecycle.

  • Highly effective amid change and ambiguity

Desirable Requirements

  • Bachelor’s degree

  • 3-5 years of experience in an area such as marketing, sales, or communications

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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