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Dell Sr Principal Product Manager – Dell Cloud Services, Customer Success in Arkansas

Sr Principal Product Manager – Dell Cloud Services, Customer Success

Location: Remote, United States

Showcasing excellence and innovation at every stage, Product Management is responsible for the cross-functional management of products or solutions through their entire lifecycle. Using a wealth of technical and industry experience, we work across functional areas to implement our products or solutions. We undertake thorough analysis of the markets to ensure we maximize profitability and adjust our product strategies to respond to competition. Our role also involves acting as subject matter experts for internal and external product events or partner meetings.

Do you have a passion for being a Cloud Services thought leader that gets things done for Global Enterprises? Dell Technologies Services (DTS), a key area of growth for Dell Technologies, is looking for Senior Product Managers with a confident, risk taking mindset to help us build a world class Cloud Services portfolio. This role may be just the right opportunity for you! Join us to do the best work of your career and make a profound social impact as a Sr Principal Product Manager on our Dell Cloud Services team in the United States .

What you’ll achieve

In this role you will help drive the vision, strategy, leadership and overall success for Customer Success as part of the next generation of Dell Technologies Cloud Services . We strongly believe that the Product Manager is the GM and proxy P&L owner philosophy for their portfolio of products. The Product Manager is the voice of the customer and will be responsible for product strategy and management of a Cloud Services offer from creation, launch, to end-of-life. You will be in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you’ll always be challenged in your work and supported in reaching your most ambitious goals. We are making huge bets and fast progress to bring Cloud to our customers – wherever they may be! If you want to join the ‘ground-floor’ of a massive transformational effort and feel excited by the opportunity to use technology to define new computing paradigms and business opportunities

You will:

  • Identify and define Customer Success requirements for Dell Technologies Cloud Services and strategies needed to drive Cloud Service Adoption and Utilization, Customer Satisfaction and resolution, AND Identify and Seed additional Cloud Service opportunities with Sales

  • Identify new Customer Success opportunities and value for Dell Technologies Cloud Services across IaaS, PaaS and SaaS.

  • Evaluate in-depth market analysis and lead business case development for Customer Success operations

  • Evaluate and ensure market competitive views for Customer Success in both Capex and Opex service models

  • Build Customer Success Job Profiles and Skill Set requirements to ensure including rationalizing Customer Success against existing account management roles such as Service Account Management (SAM) and Technical Account Management (TAM)

  • Manage product portfolio roadmap and works to scope opportunities and obtain appropriate funding for new programs.

  • Ensure that product/solution features and specifications reflect customer success requirements.

  • Prioritize features and specifications, applying budget, timeline and other constraints.

  • Work across all functional areas, gathering inputs, updating product plans and roadmaps, and communicating the impact of product/ solution decisions to all stakeholders.

  • Work extensively with Product Marketing to build product/ solutions marketing plans and drive them through the organization.

  • Collaborate with other Product Managers, BU Leaders and Engineering/ R&D leaders to align product strategies into comprehensive portfolios for the BU.

  • Review product/ solution evaluation metrics from multiple sources and ensures they are incorporated in future versions.

This Role Might Be for You If:

  • Want to drive change and make an impact with a passion for making a difference in the world.

  • Excited by the challenge of helping DTS define the next generation of Cloud Services for Dell Technologies.

  • Passionate about helping global enterprises drive Digital and IT Transformation with Cloud Services.

  • You are obsessed with customer success and use customer feedback as a key input for product decisions.

  • Experience in owning a suite of products and defining long-term product strategy and vision.

  • Possess strong business & entrepreneurial acumen with strategic, analytical, and critical thinking.

  • Drive strategic product communications through presentations across organizations providing clarity in decisions

  • Enjoy interacting with customers in the IT industry. Examples: Hyper-scalers, Enterprise IT, Co-Location companies, MSPs, etc.

  • Possess a track record of having successfully delivered on complex projects and possess global experience.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 15+ years of related experience with a Bachelor’s degree; or 12+ years and a Master’s degree. 7+ years’ Technology Industry experience in Product Management or relevant role.

  • Experience defining Cloud service offers and/or service catalogs for IaaS, PaaS or SaaS.

  • Define Requirements and Determine Customer Success Platform strategy potentially leveraging existing market products (i.e Gainsight, Qualtrics, Totango, etc.)

  • Prior experience with Amazon AWS, Microsoft Azure, and/or Google Cloud Platform related services and Customer Success delivery roles

  • Demonstrated experience in influencing, negotiating, and collaborating across multiple Sr. Leadership teams.

  • Premier communicator with exemplary writing skills and an innate ability to make very complex concepts and offerings simple and intuitive.

  • Team player, supporting and promoting team accomplishments with a proven ability to drive change through influence and collaboration across a matrix organization in a highly fluid environment.

  • Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.

  • Experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule and deploy new feature sets.

Desirable Requirements

  • Pragmatic Marketing certification is a plus.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .