Dell Network Security Senior Analyst - Secureworks - Providence, RI, Atlanta, GA or Lisle, IL in Atlanta, Georgia

Secureworks (SCWX-NASDAQ) is a global leader in intelligence-driven information security solutions. We help organizations confidently pursue business goals in a digitally-connected world.Consistently recognized by industry analysts and readers’ polls, we are one of the best in the world at understanding and anticipating threat behavior. We see 250 billion events every day across 4400 clients in more than 55 countries, and our solutions work across all the layers of a client’s security environment, including 330 different vendor technologies. Join a talented, dedicated, and diverse team of researchers, analysts, engineers, consultants and business professionals who are focused 100% on protecting our clients from cyber threats. We seek out the brightest minds and empower our teams with the tools and support they need to fight the bad guys and maintain our company’s leadership in the cyber security industry.

Uniquely positioned to adapt as the industry evolves, we are also proud to be part of the Dell Technologies family. We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Role Overview

Network Security Sr. Analysts provide network and data security functions for Secureworks. Analysts provide excellent customer service while evaluating the type and severity of security events and having in-depth understanding of exploits and vulnerabilities. Sr. Analysts will also answer inbound phone calls, address customer emails, prepare and implement changes on network security devices such as Intrusion Detection Systems, Intrusion Prevention Systems, Next Generation Firewalls, Web Application Firewalls and other Unix/Linux based security platforms. Additionally, this position also provides basic level troubleshooting support for our 3rd Party IDS/IPS/WAF/Next Generation Firewalls and internally developed iSensors and resolve customer issues by taking the appropriate corrective action, or following the appropriate escalation procedures.

All work is tracked via a ticket based CRM system. Applicants must demonstrate exceptional attention to detail, possess analytical and troubleshooting skills, be capable of maintaining high levels of customer satisfaction, and be able to work in a team orientated environment.

Role Responsibilities

  • Responsible for making basic device configuration changes and working with customers to troubleshoot network and security related issues

  • Interact with host and network based network intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote

  • Responsible for answering inbound calls and emails from customers, create tickets for all work, and address customer requests or issues

  • Meet service level objectives related to device change processing

  • Set clear expectations and provide timely follow-up to customers as appropriate

  • Work within a 24x7 shift-scheduled security operations environment

  • Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

  • Maintain keen understanding of evolving Internet threats to ensure the security of Secureworks customers networks

  • Learn prerelease products in the area(s) of support responsibility in order to support devices when released

  • Participate in knowledge sharing with other analysts and develop customer solutions efficiently

  • Perform other essential duties as assigned

As a managed security provider, Secureworks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls and frameworks such as NIST 800-53, ISO27K, etc. Employees will be required to maintain a working knowledge of local security policies and test IT controls as assigned.

Requirements

  • Undergraduate Degree in a technical field such as Computer Science, Information Technology and 2-4 years of relevant experience or Graduate degree and 0-2 years of relevant experience

  • Good understanding of NIDS/NIPS, HIDS/HIPS, WAF and Firewall platforms

  • Experience with Linux, UNIX, Windows

  • Thorough understanding of the OSI model, including TCP/IP and key application level protocols

  • Understanding of basic network services, exploits, vulnerabilities and attacks.

  • Basic networking expertise and understanding of routing principles and networking fundamentals, well known protocols, command line interfaces.

  • Basic to intermediate understanding of regular expressions

  • Basic understanding of Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep, etc.)

  • Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues. Well-spoken and articulate containing an attention to detail with excellent writing abilities

  • Must be able to communicate technical details in a clear, understandable manner. Dedication to customer service and passion for learning and security

  • Experience with 3rdparty technology such as SourceFire, CheckPoint, Cisco, TippingPoint, and Imperva

Preferences

  • CCNA Certification a plus

  • GIAC, GCIA, GCIH, GWAPT, GSEC or similar certification a significant plus

  • Linux +, Security Location

Providence, RI, Atlanta, GA or Lisle, IL

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here .