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Dell Celonis Process Mining/Digital Engineer (Remote within USA, or Austin/Round Rock TX) in Austin, Texas

You will be a key technical member of our team as Celonis Process Mining/Digital Engineer in Global Process Engineering in the Services organization of Dell Technologies. You will collaborate with stakeholders across Global functions and teams on transformational business programs and North Star initiatives at scale, driving strategy one day then rolling up your sleeves and performing hands-on analysis other days. Join us to have a global impact, and do the best work of your career!

This role is an opportunity for a very innovative and collaborative person with strong business consulting and communication/presentation skills who is also an analytical thought leader, to lead Global Remote Support Process Engineering responsibilities.

You'll be developing analytical approaches (using Digital toolkits, Process Intelligence, Machine Learning, Remote Process Automation/RPA, Celonis, Process Mining, Data Science, SQL…) to generate key business program insights around impact and performance, with the goals of driving business profitability and improving customer experience. You will work closely with many cross-functional leaders, to ensure the smooth execution, analysis and optimization of global business programs. Further to this, you will advocate for business opportunities, and highlight insights and impact from business programs.

You will have freedom to innovate on how to collect data intelligence, fact based artifacts, current state process design, and future state to help solve extremely complex problems in a +$14B Services organization.

Work in Agile and POD models, with cross functional teams, across our Business stakeholders, Technology Strategists, Global Process Engineering and our IT Delivery partners.

Within our team you will find a diversified environment and a strong community to support your personal and professional development. Virtual team building, work/life balance, and a family driven culture are all values offered with this position.

You will: (key responsibilities)

  • Lead digital transformation technical progress through Data Intelligence and Digital Technologies (including Business Model Innovation, ARIS, Celonis, Process Mining)

  • Partner with cross functional teams (including Global Process Engineering, Remote Support, eServices, Services Parts, Field Services, Data Sciences), to solution requirements for simplifying, standardizing and automating Business Processes to support them in delighting our external customers

  • Collaborate with Process Engineers to understand as-is and future state designs, Data Science teams to build Process Science solutions, and other Business Stakeholders to design these solutions

  • Structure strategic analysis and storylines using MS Office tools

  • Foster objective analytical business judgment, market understanding, problem solving, and fact-based analysis to identify, prioritize, structure, and solve complex business problems

  • Analyze, recommend, and implement enhancements to existing work methods, flows, and processes to optimize profitability and improve customer experience

  • Implement improvements including coordinating activities with external Vendors, internal resources, and internal customers

  • Travel (pending pandemic resolutions) approximately quarterly to Austin / Round Rock TX location, if not based there

Essential Requirements

  • 5+ years of related experience with a Bachelor’s degree or equivalent experience, or 3 years +Master’s; Experience to include:

  • Hands-on experience with Celonis (or similar) including Process Analysis, Transformation, Event Collection and Action Engine, Next Best Action

  • Problem solving for business stakeholders including executing complex analyses to support strategy

  • Applying technology solutions to core business problems, leveraging business analytics

  • Experience across Digital toolkits, Process Intelligence, Machine Learning, Remote Process Automation/RPA, Process Mining, Data Science, SQL

  • Financial Acumen (Cost Benefit Analysis/CBA Building, Tracking and Measuring initiatives)

  • Experience proactively collaborating with people successfully, including cross-functional partners and stakeholders across Global areas, ensuring solutions meet business requirements

  • Excellent communication and outstanding collaboration are key for success in this opportunity working with global teams and programs: Track record required of building positive professional relationships working toward solutions, and communicating clearly and positively in many formats - virtually, in person, in writing and in presentations

Preferred Requirements

  • ETL, Python, Data Visualization experience

  • Experience in technical Services Operations, Online Technical Support, Field Services is a strong plus

  • Certification in Six Sigma or Lean

  • Experience in Business Consulting or Business Strategy

  • Knowledge of integration of other enterprise systems (e.g., ERP, EAM, CRM, SCM, RPA)

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: May 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

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