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Dell Customer Quality Engineering Sr. Mgr. in Austin, Texas

Senior Manager, Quality Engineering

Competitive salary

Austin, TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Manager, Quality Engineering on our Customer Quality & Experience team in Austin, TX'

Quality is everything at Dell. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Key Responsibilities

  • Assists with the development and implementation of quality engineering standards and processes

  • Develops and Operationalizes Customer Survey operations, data and key action plans for product improvement

  • Drives continuous improvement in the quality of systems, peripherals and software, as experienced by customers

  • Ensures that quality engineers follow operating procedures and meet quality standards established by leadership

  • Leads change across organization and businesses

  • Coaches and develops team members, develops plans for improvement

  • Communicates with management peers and sometimes with leadership level teams, proactively communicating and recommending options and solutions, ability to make a case prior and anticipate questions

Essential Requirements

  • Solid understanding of technologies used in customer experience improvement

  • Solid understanding of core engineering practices in addressing survey operations, privacy advocacy, machine learning applications and problem solving.

  • Understanding of six sigma and BPI processes and tools statistics and forecasting methodologies

  • Customer interaction skills

Desirable Requirements

  • Typically 12+ years of relevant experience or equivalent combination of education and work experience Typically requires 4+ years managerial/leadership experience


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can enhance our technical quality assurance protocols and methods, this is your opportunity to develop with Dell.

Closing date: SEP 30-2019

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .