Dell Customer Quality Engineering Sr. Mgr. in Austin, Texas
Senior Manager, Quality Engineering
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Manager, Quality Engineering on our Customer Quality & Experience team in Austin, TX'
Quality is everything at Dell. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.
Assists with the development and implementation of quality engineering standards and processes
Develops and Operationalizes Customer Survey operations, data and key action plans for product improvement
Drives continuous improvement in the quality of systems, peripherals and software, as experienced by customers
Ensures that quality engineers follow operating procedures and meet quality standards established by leadership
Leads change across organization and businesses
Coaches and develops team members, develops plans for improvement
Communicates with management peers and sometimes with leadership level teams, proactively communicating and recommending options and solutions, ability to make a case prior and anticipate questions
Solid understanding of technologies used in customer experience improvement
Solid understanding of core engineering practices in addressing survey operations, privacy advocacy, machine learning applications and problem solving.
Understanding of six sigma and BPI processes and tools statistics and forecasting methodologies
Customer interaction skills
- Typically 12+ years of relevant experience or equivalent combination of education and work experience Typically requires 4+ years managerial/leadership experience
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you can enhance our technical quality assurance protocols and methods, this is your opportunity to develop with Dell.
Closing date: SEP 30-2019
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