Dell Jobs

dell footer logo

Job Information

Dell Dell Technologies Online Experience Director - Americas in Austin, Texas

Dell Technologies Online Experience Director - Americas

Become a key leader in the Dell Technologies Online Experience group for Dell.com. As one of the top eCommerce sites in the world, hundreds of millions in sales are transacted annually in our Dell.com Online Store. Our mission is to provide the best customer experience for those who choose to build their system or purchase Dell products online.

Join us as an Online Experience Director on our eCommerce team in Austin, TX or remote US to do the best work of your career and make a profound social impact.

What you'll achieve

We are looking for a highly motivated and autonomous individual to lead the Americas Consumer and Small Business Dell.com team. This leader is responsible for a team of approximately 18-20 team members that manage the day-to-day execution of Dell.com CSB product launches, campaigns, pathing & navigation improvements, offer promotion, and online initiatives within the Americas Dell.com business.

You will:

  • Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area

  • Assists in implementing tactical and strategic change through subordinate managers Provides authoritative advice to top management based on deep subject matter expertise.

  • Leads a team of managers responsible for carrying out the objectives of the department and work area.

  • Assists in building long term development and succession plans.

  • Applies influence and negotiation skills to drive business results Guided by long term objectives and business requirements.

  • Daily cross-functional collaboration with Merchandising, Marketing, CoC & Engineering. Need to tie conversations together with autonomy (Supply, Pricing, Promotions, Product, Marcom etc.) to deliver seamless online customer experience.

  • Direct Team through ways to improve online merchandising, promotional, and content management capabilities with existing functionality and future IT roadmap input (from change the business team) to maximize customer consideration and conversion.

  • Track record of proven business results in marketing and online functions (search, online merchandising, content, navigation, web analytics, site taxonomy).

  • Continuous interaction throughout the day to ensure Team is executing the promo, pricing and product plan that delivers URM commit.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Able to reconcile competing objectives and set higher level priorities, as well as providing thought leadership for their respective function.

  • Determines how the given marketing strategy may impact other business units. Advocate for customer insights and ensures that they guide marketing positioning and longer term marketing strategy.

  • Typically 15+ years of relevant eCommerce experience or equivalent combination of education and work experience

  • Typically requires 7+ years diversified leadership, planning, communication, organization and people motivation skills (or equivalent experience).

This person is integral to ensuring the maximization of conversion and customer satisfaction and is tasked to deliver a high degree of output quality through critical problem-solving skills in a highly ambiguous, fluid and fast-paced environment.

The ideal candidate will have a track record of sales or marketing effectiveness, with a strong foundation of effective eCommerce communications within B2C and/or B2B framework. Additionally, robust attention to detail, autonomy, and problem solving of highly technical issues is critical. We are looking for a strong team lead with a positive, energetic and "can-do" attitude.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: July 16, 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy) .

DirectEmployers