Dell Jobs

IT Service Delivery Manager

USA Remote

DellTechnologiescustomers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions helpourclients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a IT S ervice Delivery Manager on ourremote Service Delivery team in the United States to do the best work of your career and make a profound social impact, supporting one of Dell’s largest customers.

What you’ll achieve

As aService DeliveryManageryou willleadand manage Global Service Delivery Managementpersonnel responsible for the delivery of contracted services to customers and meeting financial commitments. Builds in-depth knowledge of clients' priorities, challenges and initiatives and become a trusted advisor. Identifies potential sales opportunities and help coordinate efforts with sales and Global Services SMEs to pursue opportunities. Maintains awareness of all service matters and manage customer during high priority escalations. Develops strategic account growth plan along with sales and Global Services SMEs.

You will:

• Responsiblefor managing Delivery Management team members

• Take the lead role in managing customer relationships

• Mentor team members on delivery management best practices and process improvement opportunities

• Manage and control expense for the organization while ensuring resource optimization

• Manage multiple third-party partners in the successful delivery of technical solutions

• Ensure team achieves performance and customer services metrics

• Resolve escalated problems to maintain strong customer experience levels

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Advanced ability to lead large programs and achieve desired customer satisfaction

• Advanced analytical, problem solving, negotiation and organizational skills

• Advanced priority setting and delegation skills for large program teams

• Advanced organizing and planning skills to lead large cross functional teams and complex customer deliverables

• Ability inmentoringteam members on delivery management best practices and process improvement opportunities

• 8+ years of relevant experience or equivalent combination of education and work experience

• 2+ years managerial/leadership experience

• Must be US Person

Desirable Requirements

• ITL v4

• PMP

• SAFe

• Bachelors Degree

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company ismade up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself andhave the opportunity todo the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policyhere (https://jobs.dell.com/equal-employment-opportunity-policy) .