Dell Knowledge Management Transformation Program Manager in Austin, Texas
Transformation Program Manager for Knowledge Management
Austin Texas or Remote
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a [Job title] on our [Job family] team in [Location].
Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders.
Knowledge Management is a Dell Technologies Support and Deployment Services (SDS) foundational strategy that ensures the best customer experience and efficient business outcomes by capturing, sharing, and re-using knowledge. Come join a team that understands the value of knowledge across the enterprise and is passionate about it! We focus on ensuring that the right information is available at the right time to the right audience. Our focus spans end to end across the entire service life cycle, and we drive programs to improve the creation, access, and leverage of knowledge to support business outcomes. Our team is collaborative and innovative, and works closely with many stakeholder organizations including remote support, field, deployment, pre-sales, serviceability, product management, and more. A key opportunity in Knowledge Management is to support the bi-directional sharing of knowledge with social forums. This allows customers to support each other, but also provides opportunity to capture knowledge from forums, as well as to provide links to relevant content to users. This area will also have a strong focus on metrics and measures to gauge the success of the knowledge delivery, use, and optimization.
Provide program and project management across one or more KM initiatives, focusing primarily on bi-directional knowledge sharing with community forums.
Build project teams and set direction
Proven experience understanding and implementing digital strategy
Provide regular updates on progress; manage risks and issues
Build key business frameworks such as identifying KPIs and target outcomes, resource needs, requirements, etc.
Build and present proposals to management.
Communicate to a wide variety of audiences from stakeholders, peers, management, and sponsors
5+ years of program and project management experience. PMP certification is a plus.
Bachelor’s degree or higher – or equivalent work experience
Familiarity with product and IT development processes
Familiarity with content publishing processes and standards
Strong communication and presentation skills
Ability to interpret data and provide feedback on analytics as relevant to the program
Ability to collaborate with other team members and with stakeholders
Ability to navigate ambiguity and influence others.
Strong working knowledge of social platforms and measures/metrics.
Strong product/technology/industry knowledge.
Solid understanding of Knowledge Management Industry Best Practices
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.
Closing date: February 22, 2019
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