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Dell Lab Support Engineer - Round Rock, TX in Austin, Texas

Lab Support Engineer - Round Rock, TX

Join us as a Lab Support Engineer on our Networking team in Round Rock, TX to do the best work of your career and make a profound social impact.

What you’ll achieve

The Lab Support Engineer will be responsible to help implementing a technology new to Dell for addressing the demands for the 5G Radio subsystem for operators and to help our customers to exploit this significant market evolution.

We go out of our way to give our customers the help they need. Our Network Support team specializes in our most highly technical and sophisticated network products –issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution.

You will:

  • Help build a lab including a RF cage and FR1 and FR2 radio antennas

  • Connect attenuators, splitters, combiners

  • Splice and repair RF cables

  • Participate in the review of schematics and layout of RF

  • Follow and enforce RF safety protocols

  • Participate in troubleshooting and resolution of customer problems using integrated data processing and communication solutions

  • Develop and document templates for use as ‘best practices’ within the team

  • Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels

  • Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 2+ years of relevant experience and a bachelor’s Degree in a relevant field or equivalent years of experience

  • 2+ years working in and around the radio frequency industry

  • Solid understanding of RF propagation principles, cellular theory, RF engineering tools and antenna theory

  • Strong problem solving and troubleshooting skills

  • Customer management skills and strong communication skills

  • Ability to work in a virtual team environment

  • Familiarity with wireless communication such as Cellular, WiFi, and Satellite

  • Ability to monitor RF systems and network communications

Desirable Requirements

  • Available to travel occasionally

  • Experience with 4G and 5G mobility network

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here ( .