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Dell Premium Brand and Experience PM in Austin, Texas

Premium Brand and Experience PM

Our customers deserve to be championed. After all, everything Dell Technologies does is designed to drive their progress. Customer Advocacy is all about giving the customer a voice – and shaping what the company does in response. We engage with everyone at Dell Technologies who has an impact on customers. Working closely with product and functional departments, we make sure the needs and interests of customers and partners are heard and understood, challenging and changing our processes where necessary. As advocates for the customer experience, we design and deliver customer engagement programs, along with a variety of support tools and channels. Quite simply, we put the customer at the heart of Dell Technologies.

Join us to do the best work of your career and make a profound social impact as a PM on our Client Product Group PMO team in US .

What you’ll achieve

As a Premium Brand and Experience PM you will be responsible for driving improvements that benefit our customers directly . You will work cross-functionally with marketing & sales, order experience & IT, product and solution, and service and support teams in support of consumer and commercial end-users and ITDM experience improvements.

You will:

  • Identify opportunity, impact and recommendations for Customer Experience improvement projects

  • Lead measurable process improvement programs & projects

  • Influence cross-functional partner prioritization and decision-making

  • Act as a cultural change agent, evangelizing the customer at every opportunity

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

Undergraduate degree and 6-10 years relevant experience

  • Proven track record managing multiple priorities and building advocacy with cross-functional teams

  • Strong organizational agility and understanding of key organizational and functional priorities across Dell

  • Excellent verbal, written and conversational skills

  • Strong project management skills w/ PMP certification

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: August 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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