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Dell Principal Software Engineer, IT Application Management in Austin, Texas

Principal Software Engineer, IT Application Management

Round Rock, TX

Why Dell?

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Principal Software Engineeron our ITTeam in Round Rock, TX.

Key Responsibilities

Dell’s IT Quality Engineering Environment Management Services (EMS) organization monitors and maintains applications and restores services for end users. Analyzes software and hardware problems and coordinates workable solutions. Performs system software upgrades including planning and scheduling, coordination and deployment. Ensures availability and performance of systems and application environments through proactive and reactive analysis and maintenance.

  • Manages, resolves and documents issues and events related to system and environment availability

  • Monitors and measures performance characteristics of applications and performs routine maintenance

  • Communicates with all stakeholders (customers, development teams, end users, etc.) to address system issues and conduct mentoring and training

  • Proposes and implements systems enhancements that will improve the reliability and performance of the system Learns new applications, Dell-specific technologies, system behavior and business processes as they relates to customer needs

  • Designs, authors, tests, documents and debugs application packages according to the customer’s standards, policies and procedures

  • Defines corporate packaging, QA and verification workflows, lessons learned logs and other centralized documentation

  • Creates and maintains application packaging test and development environments; performs application environment builds and refreshes of complex environments and; creates, implements and tests disaster recovery procedures

Essential Requirements

  • Oracle Products: EBS , Weblogic, Database and Service Bus/BPEL; Java and .NET based applications and Webservices;IBM MQ / RabbitMQ platforms

  • Linux and Windows Servers administration

  • Previous experience with Environment, Problem and Incident Management, ITIL and Service Desk support

  • Previous experience with Monitoring, Incident and Defects Management Tools - Foglight, Zabbix, Oracle Enterprise Management, ServiceNow & Team Foundation Serve

  • Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intents

  • Offers proposed design changes/suggestions to processes and applications and may represent IT as the principal technical contact and often performs technical project leadership roles

  • Coordinates internal IT processes and resources in order to successfully deploy new solutions and provides appropriate assignments, tasks, evaluates work, communicates progress toward project goals; also coordinates and helps prioritize tasks and deliverables


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dell here .