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Dell Senior Manager, IT Infrastructure in Austin, Texas

Senior Manager IT Infrastructure

Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.

Join us to do the best work of your career and make a profound social impact as a Senior Manager IT on our Enterprise Infrastructure Services team in US.

As a IT Manager, you will be responsible for leading a team of engineers and developers who are creating the next generation of Technical Infrastructure Operations solutions in Dell. You will work with the wider Dell Digital teams on a global variety of fault, performance and management solutions.

You will:

  • Lead a high performing team of engineers supporting Dell’s global infrastructure

  • Develop, refine and support our global operations processes

  • Provide strategic direction and thought leadership to the wider Dell Digital organization

  • Develop a strong, sustainable, and inclusive team culture that attracts and retains key talent for Dell Digital teams

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Demonstrable history of leading high performing technical teams in a global environment

  • Working knowledge of infrastructure protocols, including Server/Compute, Storage and Network technologies

  • Experience of managing vendors and budgets

  • ITIL Foundation (v3+) and modern product and project methodologies

  • Experience of incident, change and problem management in a technical discipline

Desirable Requirements

  • Experience of managing Windows and Linux OS and knowledge of virtualization technologies, preferably VMWare

  • Awareness of DevOps methodologies and experience defining policy and strategy for infrastructure/compute monitoring and management solutions

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .