Dell Senior Manager, Software Engineering in Austin, Texas
Senior Manager, Software Engineering
Data Domain Engineering
Locations: : Santa Clara, CA or Austin, TX (Round Rock)
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. As a Sr. Software Engineer Manager at Dell EMC, you will be joining the Data Protection Division and will be part of the Data Protection Appliances Engineering leadership team. It is an exciting time to be in a team that is delivering industry leading data protection solutions to global customers!
This is a hybrid role in data analytics, escalations and sustaining engineering. This position is within the Engineering team, focusing on driving innovation and Serviceability capabilities into Data Protection products and solutions, enabling a best in class experience for our customers with their Dell EMC products. A successful candidate will bring a strong technical knowledge in Data Protection and a capability to understand technical concepts, ability to communicate effectively with executives, customers, services team and engineering counterparts. This role requires a good business acumen, judgement and the ability to work within a highly visible, fast moving environment to rapidly deliver results that have broad business impact. In this critical role, you will join a dynamic management team responsible for defining and bringing to market a winning, next generation data protection offering within the Data Protection division of Dell EMC.
Provide end to end ownership of engineering escalated cases bringing a proactive approach to addressing field originated issues
Design and implement incremental features to address technical debt and customer found issues in the product.
Collaborate with cross functional and cross Geo teams to provide timely resolution to customers
Interact with customers to troubleshoot and solve complex problems.
Develop and review unit test procedures and work closely with QA to develop system integration test plans.
Conduct root cause analysis of customer reported issues and provide workarounds
Develop high quality code fixes to address field originated product defects
Develop innovative tools to improve automation in troubleshooting customer reported issues
Participate and contribute to Total Customer Experience initiatives
Maintain and analyze metrics on engineering escalations and provide visibility on executive escalations
Engage with key customer account teams to proactively address customer concerns on the product
Perform Serviceability testing and documentation review and code publishing for all new product versions
Take part in technical interlock with BU to provide technical expertise and thought leadership on serviceability features, product development, functional specs, bug reviews, and feedback to/from Engineering & Services
Provides support to Executive leaders to help with customer expectation management and delivery. Anticipates demands and challenges, communicates efficiently with the Executive teams
Lead and mentor a focused team of engineers who will develop product and infrastructure
Strong leader capable of motivating the very best software engineers, as well as gaining their respect.
Strong knowledge of data protection/storage/backup, data management, cloud, SaaS, virtualization and analytics
Possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality.
Familiarity with Agile Methodology including best practice agile scrum development and lean startup principles
Metrics-driven: Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information. Track record of using qualitative and quantitative data to prioritize and drive decision-making.
Comfortable using collaboration and CRM tools such as Slack, JIRA, Confluence and Salesforce.
Know how to lead without authority and be comfortable managing chaos, ambiguity and complexity.
Proven track record leading in building successful software teams
Highly execution focused to deliver faster releases with high quality
Hire, mentor, and grow passionate individuals who work together well.
Strong leader capable of motivating very best software engineers, as well as gaining their respect
Excellent communication skills and ability to adapt to fast pace business environment.
Experience managing development teams of 6-10 engineers
Excellent written and verbal communication skills, including the ability to speak in front of external groups, internal teams and senior leadership
Need to have flexibility to travel on occasion
Education and Experience Level: Typically 12+ years of relevant experience or equivalent combination of education and work experience; Typically requires 4+ years managerial/leadership experience
In depth knowledge of Dell EMC Services business and delivery processes
Ability to quickly learn new technology and products and work independently
Working knowledge of Data Domain, Server Hardware and Components and troubleshooting experience
Basic Program Management skills
Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc.
Linux, Windows or Unix Basic System Administration
Understanding of Computing and Storage Virtualization a plus
IT infrastructure, cloud architecture and industry knowledge a plus
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .