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Dell Senior Principal Engineer, International Product Support in Austin, Texas

International Product Support (IPS) Engineers are responsible for high level support of next-generation Dell Technologies software application and products through end of service life (EOSL). They lead the timely analysis of potential product defects either through formal escalations from regional Technical Support teams or from hands-on experience. Often working at the cutting edge, IPS Engineers work cross-functionally with other engineering teams and selected technology partners to support software for platforms, peripherals, applications and diagnostics — all with the most advanced trouble shooting technologies, monitoring and management tools, and analysis and problem resolution methodologies.

Telecom Systems Business Unit

The Telecom Systems Business Unit is creating products and solutions that cater to the worldwide telecommunications market, which is exploding with new and exciting opportunities made possible by new developments such as 5G, Internet of Things, and virtualized radio access networks (RANs). The market consists of communication service providers, managed service providers, hosting companies, content delivery network companies, cloud service providers, and consumer/enterprise web-technology providers.

Our IPS engineering support team members are responsible for the high-level support of cutting-edge software products and solutions for and to this market. They engage directly with external customers and work closely with quality, services, customer support and sustainment teams to ensure we continue to win the confidence of our Telco customers by delivering and supporting world-class products and solutions.

Join us as our IPS Senior Principal Engineer Lead , in partnership with the software engineering team in United States, to do the best work of your career and make a profound social impact.

What you’ll achieve

As an IPS Senior Principal Engineer, you will be a part of a team in a very fast paced, agile environment that requires strong technical ability, flexibility, sound judgement and creative thinking.

You will:

  • Demonstrate subject matter expertise 5G Telco solutions deployed in virtualized cloud VNFs and CNFs for our Telecom Systems Business

  • Diagnose product issues and engage in triaging, resolution tracking, and performance tuning

  • Represent the Voice of the Customer User (VOC-U) in both reactive and proactive efforts

  • Foster mutually beneficial strategic alliances with third party software partners, internal software teams and customers through in-depth analysis, coordination, and collaboration

  • Engage in innovative solutions that contribute to continuous process improvement for achieving strategic business objectives

  • Mentor team members and provide leadership role in team initiatives and best practices

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Strong problem-solving and analytical skills

  • First-rate customer focus and excellent communications and interpersonal skills

  • Agility while working under pressure with calmness and composure

  • Experience in Failure Analysis, escalation management and documentation.

  • Experience with Red Hat OpenShift/ESXi/Virtualization configuration, optimization, and troubleshooting

  • Experience with 4G/5G telecom network products from leading vendors like Samsung, Ericsson, Nokia, Affirmed, Altiostar, Mavenir.

  • Experience in server hardware configuration, log analysis and troubleshooting

  • Experience with networking and communications technologies such as Ethernet, TCP/IP, iSCSI, Firewalls, Network Switches/Routers

  • Experience using tools like Jira, GitHub, Jenkins, Confluence, MS Teams

Desirable Requirements

  • Bachelor’s or master’s degree in computer science or related field

  • 5+ years of relevant experience in the wireless and wireline telecom industry at a service provider and/or equipment vendor

  • Strong Exposure to Telco / Communication Service Provider environment

  • Experience scripting with PowerShell, Bash, or Python.

  • Knowledge of VMWare (TCP, Tanzu), Red Hat OpenShift, Containerization, Kubernetes

  • Knowledge of network security and data protection

  • Certifications, such as: VMware Certified Network+, CCENT, CCNA or higher, LPI-2 or RHCE, VCP–DCV, VCP-NV, or equivalent,

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy)

"TelcoBU"

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