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Dell Server Quality Principal Engineer in Austin, Texas

Server Quality Principal Engineer

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems. We look for ways to improve the inspection, verification and validation of our finished products. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering designs, we assist customers or engineers in gathering and analyzing data.

Join us to do the best work of your career and make a profound social impact as a Principal Quality Engineer - supporting Telco customers and products on our Server Sustaining Quality team in Austin, TX.

What you’ll achieve

As a Principal Quality Engineer in Server Quality, you will be responsible for directly supporting major Telco customers. You will act as a liaison between the customer and the product core team to drive continuous improvement in product and customer experience.

You will:

  • Identify and resolve problems affecting Dell-EMC customers

  • Research, evaluate, develop, or implement new processes, methods, or test plans

  • Drive corrective action to eliminate or limit exposure to issues

  • Represent the organization on core teams

  • Collaboratively lead stakeholders in meetings to define processes, identify friction points, gaps, and develop process improving solutions

  • Analyze data on relevant project metrics and trends, customer surveys and draw inferences as well as identify corrective, preventive and improvement action plans to improve overall customer satisfaction and product quality

  • Involved in key process improvements at organizational level

  • Provide feedback to the next generations of hardware based on lessons learned from the field experience

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • A Customer First approach to problem solving

  • Ability to work assertively and effectively to influence people at all levels

  • Possess strong analytical skills and be able to work with both structured and unstructured quality data to convert data into recommended actions

  • Working knowledge of quality fundamentals such as risk mitigation and closed loop corrective action

  • Strong project and change management skills

  • General knowledge and application of hardware engineering concepts

  • General knowledge of various firmware, software and operating systems environments

  • Program management skills

  • Ability to think critically and work independently or as part of a cross-functional team

  • Understanding of a business environment

  • Highly proficient in MS Teams, Outlook, Excel, PowerPoint and other process, analytics or communication tools including Zoom

  • Ability to translate complex process problems into executive briefings

  • Excellent verbal and written communication skills

  • Proven track record of delivering technical solutions

Desirable Requirements

  • Knowledge of Telco hardware and software engineering concepts

  • Knowledge of Telco quality KPIs and partner expectations

  • Knowledge of Telco end to end solutions and offerings

  • Typically requires 8+ years of related experience with a Bachelor’s degree

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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