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Dell Technical Product Manager-Dell Field Services in Austin, Texas

Technical Product Manager-Field Services

Remote USA

Showcasing excellence and innovation at every stage, Product Management is responsible for the cross-functional management of products or solutions through their entire lifecycle. Using a wealth of technical and industry experience, we work across functional areas to implement our products or solutions.

Join us as a Technical Product Manager for Field Services on our Technology Strategy team in Business Architecture and Planning where, working remotely, you will be challenged to do the best work of your career helping drive solutions for our teams, partners, and customers.

What you will achieve:

This senior-level Product Management role is part of the Dell Technologies Services Technology team. The core aspect of this role will be to support the development of Services enablement technologies geared towards our onsite Field Services engagements. This position will cover several programs in the Field Services portfolio of programs. Our role also involves acting as subject matter expert for internal and external product events or partner meetings.

You Will:

  • Collaborate with our internal stakeholders (Dell badged and Partner Field Services, Deploy teams, and internal Business Delivery teams) and external customers to meet their needs in support of onsite service and support

  • Work with stakeholders, Business Architects, and our IT teams to translate those capabilities into requirements, epics, and user stories for execution by the IT development teams, and then collaborate with the development, process, and change management teams to ensure that the execution is in alignment with the desired technology and business outcomes

  • Be responsible for multiple funded programs that last a few months up to two years. You will lead the requirements capture; create MBIs (minimum business increments); capture, groom, and prioritize epics, features, and user stories, work on product increment plans and integration specifications, and help drive final release documentation for project closure

  • Work across multiple senior leadership teams demonstrating experience in influencing, negotiating, and collaboration skills

Take the first step towards your dream career.

Every Dell Technologies team member brings something unique to the table.

Here’s what we are looking for with this role:

Essential Requirements

  • 10+ years of related experience with a bachelor’s degree; 5+ years of technology industry experience in Product Management or relevant role

  • Experience with Field Service Management technologies and processes and related areas of onsite service in support of break-fix and scheduled value add services performed in-person.

  • Experience working with service Delivery teams that manage operations, back-office administrative staff, and badged and Partner field service engineers

  • Experience working with IT development teams including both internal IT teams as well as external vendors, technology platform providers, and customers

  • Prior experience with any of the following: online customer experience with problem and work order management, mobile device applications, parts management, scheduling for service, routing and assignment to resources, time tracking and reporting, configuration and set up of technology platforms

  • Strong written and verbal communication skills with ability to collaborate with business architects, customer stakeholders and IT teams to translate needs to requirements for IT development

  • Experience collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule and deploy new feature sets

Desirable Requirements

  • Experience with Salesforce Service Cloud for case management of customer technical service and support

  • Experience with Click Software or Salesforce Field Service suite of field service management technologies

  • Experience with Part management and logistics

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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