Dell UX Product Design Community and Process Lead for Dell Pivotal (Austin, TX) Digital-IT in Austin, Texas

Product Design Practice Lead

Why Work at Dell?

Dell provides the technology that transforms the way we all work and live. But more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees, and we can’t wait for you to discover this for yourself as part of our team.

What You Will Love:

As our Product UX Design Community and Process Lead for Dell Pivotal, your responsibility is as the Product Design transformation shepherd at Dell, creating content that assists in enabling others:

  • Consult as trusted advisor to stakeholders, including formal advice, executive customer presentations, assessment, and speaking engagements at industry conferences

  • Foster the health of the Product Designers and the practice and culture in Dell Pivotal Labs

  • Leverage Persona-based and Customer-centric enablement techniques that spread Product Design practices and learnings throughout the organization

  • Facilitate enablement sessions, workshops and bootcamps for Product Designers and stakeholders

In the Digital Transformation Program you’ll work closely with other designers, product managers, developers, researchers, architects, and business stakeholders to change the way Dell delivers software to its internal users and customers. This transformation program has three primary goals:

  • Expand a Lean Startup, User Centered Design and Extreme Programming based Lab culture.

  • Enable new capabilities, and seamless user experiences across product, marketing, commerce and services.

  • Empower all Dell Technologies businesses to create experiences to meet their customer and business needs.

You will get to be part of the Digital IT team looking to change the way we do business, with a focus on driving customer and business value and delivering products in a faster more efficient way. You will feel like you’re working in a start-up with the stability and knowledge of the best technology company in the world.


Bachelor's degree plus 12 years of experience, or Master's plus 8 years (or equivalent experience);

Experience to include:

  • Building and delivering software within a UX Design role, preferably in a technical lead or senior consulting role

  • Full understanding and experience in the User Centered Design process (human centered design)

  • An online portfolio demonstrating a strong design foundation across the full human centered design process, with relevant examples of design concepts, standard deliverables, and process

  • Comfort with complexity and ambiguity, with a passion for the challenges around organizing it

  • Delivery of all standard UX Design artifacts (Site maps, Process flows, Personas, Use Cases, Concept models, Wireframes, Design comps, Interactive prototypes)

  • Experience working in Agile and Lean UX

  • Ability to travel up to 20% of the time, including some international travel

Desired Skills:

  • Pivotal Software development methodology experience is highly preferred

  • User research experience in technical domains

  • Experience creating Design Systems, frameworks, or other Design-at-scale initiatives

Dell offers:

-Opportunity to work with a strong brand at one of the world's largest IT solutions providers

-Competitive compensation and benefits plans including bonus, 401K match and generous time away allotment

-Dynamic, global work environment

-A team with a high level of energy, integrity and motivation to win

-A commitment to diversity and inclusion

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.