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Dell Advisor, IT Network Operations in Bayan Lepas, Malaysia

Advisor, IT Network Operations

Cyberjaya or Bayan Lepas, Malaysia

Experienced network engineer with desire for growth and knowledge expansion supporting Dell Technologies Global Network Infrastructure. Seeking candidates that have a passion for technical infrastructure and advanced network engineering and support including knowledge building in security, routing, switching, transport, and service management. This job is a great opportunity for growth and technical development while performing support and deployment duties, including direct engagement with business and end-user representatives.

Join us to do the best work of your career and make a profound social impact as an Advisor, IT Network Operations on our IT Network Infrastructure team in Cyberjaya or Bayan Lepas, Malaysia.

What you’ll achieve

As an Advisor, you will be the primary Network Operations support person for Dell Network Infrastructure and to work well with cross functional teams. Serves as escalation path and technical consultant to L3 Network Engineers.

You will:

  • Able to analyze Dells network infrastructure and provide both tactical and strategic solutions to issues.

  • In-depth disciplinary knowledge; leverages business acumen and subject matter expertise.

  • Provides deep subject matter expertise, advice and program delivery. Contributes to the development of new techniques and plans within area of expertise.

  • Integrates trends, data and information into plans, deliverables and recommendations.

  • Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • At least 5 to 8 years of experience innetwork support and engineering field.

  • Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization.

  • Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change. Must have a passion for learning and demonstrable intellectual curiosity.

  • Able to manage competing demands, multiple priorities, while remaining adaptable and flexible. Familiar with Incident/Change/Problem Management processes and procedures.

  • Advanced knowledge of infrastructure performance and hardware including Cisco and Dell Networking platforms. Experience with Firewalls and DMZ-protected networks.

Desirable Requirements

  • Bachelor’s degree in Computer Science / IT or equivalent.

  • Experience with Netscout Monitoring and Performance Tools & ServiceNow CRM platform. Experience with end-to-end troubleshooting for both internal and external infrastructures (Carriers, Outsource providers, Vendors) is a plus.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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