Dell Analyst, IT Service Operation in Bayan Lepas, Malaysia

Description:

  • Resolve all incidents, service requests, and work orders within Service Level Agreements targets.

  • Ensure proper handoff of issues.

  • Timely and accurately document resolution activities

  • Diagnose, prioritize and escalate tickets to Incident Management.

  • Follow up on escalated issues where applicable.

  • Identify needed Knowledge Base articles and support documentation to Level 2.

  • Identify application and process improvements.

Qualifications:

  • Those with experience in software applications support will have added advantage.

  • Infrastructure knowledge is an added advantage.

  • Strong interpersonal skills and fluency (written and spoken) in English.

  • Strong team player with ability to work in a team and as individual contributor.

  • Good analytical, problem solving, negotiation and organizational skills.

  • Able to work with minimum supervision.

  • Able to go on shift or flexible in working hours.

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