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Dell ANZ CSB Advisor, eBusiness in Bayan Lepas, Malaysia

RESPONSIBILITIES

  • Operationalise new dell.com features and tools across Australia and New Zealand eg Special Events Deals Platform, Personalisation, Dell Advantage Loyalty Program, Coupon Vending Machine etc. This will include:-

  • Working closely with dell.com E2E Experience Team prior to launch and preparing plan to execute including data setup, cross-functional alignment/input, legal compliance etc

  • Develop Training schedule to ensure all teams have been trained on new features including Merchandising, Online Experience Operations, Marketing, Sales, Chat etc.

  • Oversee online execution during and post launch ensuring adherence to global guidelines, legal compliance and business priorities including recommendations for ongoing optimisation

  • Be the execution lead for ANZ as a Test Market

  • Main POC for ANZ including representing the team at key meetings ie Go-to-Market, Online Briefing, Gaming WIP, State of Readiness, etc.

  • Simplify processes and make recommendations on optimising team workload

  • Provide input on future developments required to improve the online experience

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent presentation and communication skills - ability to effectively communicate at all levels of the organization, and across multiple stakeholder teams.

  • Demonstrate solid project management and ability to multitask/run multiple activities concurrently. Effectively handle multiple ad-hoc requests/projects.

  • Previous experience in using web analytics tools like Adobe SiteCatalyst

  • Strong organizational and coordination skills in a multi-cultural environment.

  • Excellent attention to detail.

  • Ability to deal with ambiguity and multiple direction changes.

  • Think outside the box creatively – use creative and marketing skills to develop best in class merchandising and messaging

  • Strong team player and supporter

  • Fluent in English.

  • General Marketing / Online / Online Marketing experience preferable

  • Finally, individual should have optimistic, but pragmatic attitude and like working in team/cross-functional settings.

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