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Dell Intern Undergraduate, Sales Operations in Bayan Lepas, Malaysia

Job Description

Responsible for the end to end order management and processing of products, services and solutions received via sales staff and direct customers. Verifies and reviews the accuracy of online and offline orders. Key responsible is to interface between sales and other operational functions developing sales processes and procedures relating to online/offline order administration, order fulfillment and communication.

Key Responsibilities

Accountabilities :

  • Responsible for the end-to-end order management and processing of products, services and solutions received via sales staff and direct customers.

  • Interfaces with and supports both internal and/or external customers.

  • Researches customer problems and delivers solutions.

  • Completes order requirements and checks the price and quantity of each item listed.

  • May facilitate an order audit and quality control process.

  • Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate.

  • May drive order processing efficiencies or sales operations process improvements through various projects.

  • Completes and maintains customer records per business controls.

  • May maintain account online product and service offerings.

RESPONSIBILITIES:

  • Actively participates in process improvement programs cross-functionally.

  • Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions Regularly exercises discretion and independent judgment on business matters.

Essential Requirements

  • The ideal candidate will have a Bachelor Degree

  • Able to start from February 2021 onwards

  • Keen to understand and explore metric driven business processes.

  • Familiar with advance application on Microsoft Office (MS Excel is a Must).

  • Ability to deal with ambiguity and strong English communication skill to deal with Dell customers.

  • Strong attention to detail required. Candidates must possess excellent decision making, problem solving.

  • Excellent interpersonal, verbal and written communication and presentation skills are also required.

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