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Dell Sales Support Manager in Bayan Lepas, Malaysia

Manager, Business Operations

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us to do the best work of your career and make a profound social impact as a Sales Support Manager on our Sales Support team in Penang, Malaysia .

What you’ll achieve

This position requires strong communication and organizational skills. Ideal candidate must be an excellent communicator and have the ability to realize expected business outcomes. To be successful in this role you must be passionate about customer service and have strong analytical skills. You will be responsible for working with key business functions, i.e., Sales, Finance, IT, BI, and other strategic business partners. You will work closely with Sales to deliver strategic insights and provide solutions to challenges.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Be a key point of contact in support for (GBO ) Global Business Operations including managing process and driving effective support in conjunction with pipeline management to ensure business predictability as and when needed.

  • To lead a small group of Sales Operations Support team within APJC regions.

  • Provide reporting on pipeline and forecast to regional GBO.

  • Manage/present business performance/KPI results in to key internal stakeholders and drive implementation of best practices.

  • Be a key business partner to other teams when identifying and driving cross-functional resolutions to operations issues.

  • You will build, develop and maintain highly collaborative and working relationships with multiple teams across the business to understand available data and identify growth opportunities for the business.

  • You will use Case Management to provide efficient support on a wide range of topics.

  • Analytical problem solving – analyze available information, use relevant data to identify trends, offer practical and effective solutions to simple and complex problems

  • Work with raw data and present in a professional manner

  • Support deal management processes

Desirable Requirements

  • 8-10 years plus sales operations experience within a fast-paced high-tech organization

  • Excellent communication and critical thinking skills to understand policies and processes at a company

  • Ability to work with cross-functional teams.

  • Experience with Salesforce.com and proficiency in Excel and PowerPoint and familiarity with BI tools.

  • Strong organizational skills, attention to detail and business judgment with the ability to handle projects independently end-to-end

  • Trained or certified as a PMP certified professional will be an advantage.

  • Proven ability to manage multiple work streams simultaneously supporting the execution of their deliverables.

  • Proven experience in leveraging best practices of standards, processes, and policies to effectively manage and improve operational efficiencies.

  • Highly motivated, self-starter, strategic/analytical thinker with a can-do attitude, flexibility to accommodate evolving business needs and a keen eye for details.

  • Proficiency in English language plus additional language qualifications are desired

  • Fluency in English and Mandarin are essential , must know how to read, speak and write.

  • Profound knowledge in Microsoft Office, technical writing expertise is a plus.

  • Understanding of Tableau or PowerBI visualization report, will be plus.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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