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Dell Search Analyst, Global eComm Site Search Operations in Bayan Lepas, Malaysia

Search Analyst, Global eComm Site Search Operations

The Ecommerce Search Operation Team is currently seeking an E-Commerce Search Analyst to join our dynamic team, based in Bayan Lepas, Malaysia

The Ecommerce Search Analyst assists with the strategy, planning and reporting on-site search analysis, including day-to-day management and ongoing performance optimization. The analyst will be responsible for optimizing search results to enhance customer experience for site search. This includes general trouble shooting, researching and evaluating competitors’ search efforts, identifying new search opportunities, and other duties as assigned .

Join us as a on our Ecommerce Search Operation Team in Bayan Lepas to do the best work of your career and make a profound social impact.

Key Responsibilities:

  • Improve the online search experience for Dell.com

  • Utilize tools to help customers effectively and quickly navigate to the right product and solution online, ultimately leading to revenue growth

  • Create and execute on business rules that impact the search results display

  • Optimize the search experience by monitoring search logs, analytics, and feedback and recommending the appropriate changes to product data

  • Implement customer feedback as needed

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 1-3 years of experience in ecommerce, digital marketing, merchandising or a related field

  • Specific Regional support could determine additional language skills (Japanese, Portuguese, Spanish, French or German)

  • Strong attention to detail

  • Basic knowledge and understanding of taxonomy

  • Understanding of website usability

Desirable Requirements

  • Good analytical and problem-solving skills

  • Good interpersonal and presentation skills

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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