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Dell Senior Analyst, IT Service Operations in Bayan Lepas, Malaysia

R&Rs:

Key Responsibilities:

• Provide monitoring and application support for Global Data Warehouse ecosystem at Dell

• Analyze and resolve BI/BIG DATA application failures issues for global Dell business users and Dell vendors

• Exposure to any of the ETL tools preferably Informtica, Control M.

• Hands on experience with SQL queries on Teradata or TOAD.

• Be the application owner, regularly communicate the status of the Application & Platform services related failure and/or any issues through appropriate communication channel

• Resolve all incidents, tasks and service request within SLA targets

• Focus on Incident reduction through identifying/fixing recurring issues working with Dev/Engg

• Diagnose, prioritize and escalate and follow up on issues where applicable

• During crisis conditions, willing to act in the role of problem facilitator to drive cross functional efforts of various teams toward issue resolution

• 100% compliant to all the procedures and processes

• Ensure proper handoffs of issues during shift change

Essential Requirements:

• Overall 2 years+ experience in Data Warehousing area with excellent communication and analytical skills.

• At least 2-year experience in supporting Informatica Support in 24x7 environment.

• RDBMS knowledge (preferably in Oracle)

• Exposure to any of the scheduling tools preferably Control M or Run Deck.

• Experience in supporting Unix/Linux environment, and knowledge on basic commands

• Excellent communication skills (oral and written)

• A team player with ability to work in a team and as individual contributor with minimum supervision

R&Rs:

Key Responsibilities:

• Provide monitoring and application support for Global Data Warehouse ecosystem at Dell

• Analyze and resolve BI/BIG DATA application failures issues for global Dell business users and Dell vendors

• Exposure to any of the ETL tools preferably Informtica, Control M.

• Hands on experience with SQL queries on Teradata or TOAD.

• Be the application owner, regularly communicate the status of the Application & Platform services related failure and/or any issues through appropriate communication channel

• Resolve all incidents, tasks and service request within SLA targets

• Focus on Incident reduction through identifying/fixing recurring issues working with Dev/Engg

• Diagnose, prioritize and escalate and follow up on issues where applicable

• During crisis conditions, willing to act in the role of problem facilitator to drive cross functional efforts of various teams toward issue resolution

• 100% compliant to all the procedures and processes

• Ensure proper handoffs of issues during shift change

Essential Requirements:

• Overall 2 years+ experience in Data Warehousing area with excellent communication and analytical skills.

• At least 2-year experience in supporting Informatica Support in 24x7 environment.

• RDBMS knowledge (preferably in Oracle)

• Exposure to any of the scheduling tools preferably Control M or Run Deck.

• Experience in supporting Unix/Linux environment, and knowledge on basic commands

• Excellent communication skills (oral and written)

• A team player with ability to work in a team and as individual contributor with minimum supervision

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