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Dell Senior Principle Software Engineer - IVR Solution Architect in Bayan Lepas, Malaysia

IVR Solution Architect

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a IVR Solution Architect on our Global IVR Development team in El Dorado, Brazil.

Key Responsibilities

The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners. Analyzes business requirements/processes and system integration considerations to determine appropriate technology solutions. Designs, codes, tests and documents IVR applications based on system and user requirements. Using current programming language and IVR technologies, writes code, completes programming, and performs testing and debugging of IVR applications. Completes documentation and procedures for installation and maintenance. Provides support for IVR applications.

You will:

  • Plan, conduct and lead assignments generally involving moderate, high budgets projects or more than one project.

  • Manages user expectations regarding appropriate milestones and deadlines.

  • Assist in training, work assignment and checking of less experienced developers.

  • Serve as technical consultant to leaders in the IT organization and functional user groups.

  • Subject matter expert in one or more technical programming specialties; employ expertise as a generalist of a specialist.

  • Work on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors.

  • Understand impact of emerging business trends and their implications for Dell and its customer.

Essential Requirements

  • Excellent and broad knowledge within the telephony discipline, specifically utilizing Avaya products including Avaya Experience Portal, Orchestration Designer, Avaya Communications Manager and Nuance products including Nuance Speech Server and Nuance TTS.

  • Independently develops solutions that are thorough, practical, and consistent with functional or customer objectives.

  • In-depth customer knowledge to provide appropriate solutions.

  • Applies analytical skills to evaluate and interpret complex situations/ problems using multiple sources of information and presents problem analysis and recommended solutions.

  • Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.

  • Knowledge includes advanced work on telephony applications programs including coding, testing and debugging.

  • Advanced ability to effectively troubleshoot program errors

Desirable Requirements

  • Preferable to have Avaya Certified Expert or equivalent certificate

  • Possesses and applies a broad knowledge of application programming processes and procedures to the completion of complex assignments.

  • Preferable to have experience with cloud based technologies

  • Preferable to have deep experience with Java.

  • 8+ years relevant experience

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here. (

Closing date: 30 April 2021 .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here ( .