Dell Senior Specialist, Client Technical Support (Indonesia) in Bayan Lepas, Malaysia

Job Title: Senior Specialist, Client Technical Support

Competitive salary

Bayan Lepas, Penang, Malaysia

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Specialist, Client Technical Support (Indonesia Speaking) team in Dell Bayan Lepas, Penang, Malaysia.

Dell's world-class customer service doesn’t end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help – by phone or email, online and on social media. We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Responsibilities:

  • Diagnosis & troubleshoot via telephone, computer systems, servers/storage & software systems within standard time frames.

  • Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.

  • Analytical, articulate, result-oriented and provide excellent follow-up.

  • Maintain accurate call logging and tracking into Helpdesk database.

  • Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

Requirements:

  • Degree in Computer Science / IT related discipline with at least 1 year related working experience.

  • Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.

  • Graduates from other related field of studies with minimum 2 years relevant working experience as well as fresh graduates with related field of studies are also encouraged to apply.

  • Possesses understanding and technical ability for Computers.

  • Those with professional certification from Microsoft/Red Hat/Novell will have an added advantage.

  • Knowledge in Server / Storage / Network Switch will have an added advantage.

  • Applicants must be willing to work in Penang, Malaysia for minimum 2 years.

  • Able to speak in INDONESIA language is a MUST

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .