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Dell Sr Advisor - IT Telecom Engineering in Bayan Lepas, Malaysia

Sr Advisor - IT Telecom Engineering

As a business operating at the leading edge of technology, Dell Technologies expects nothing less than excellence from our internal systems. IT Telecom Engineering play a vital role - operating, designing, planning and leading the implementation of global telecommunications systems. From data to voice to video, we provide technical guidance for solutions and prepare specifications for program implementation. Our broad remit spans modification, upgrade and network convergence, and we also monitor the operation of systems and the services of vendors.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor on our Voice & Contact Center Services Legacy Voice team in Malaysia.

What you’ll achieve

As a Senior Advisor, you will be responsible for the remediation of our End of Life Voice Platforms in Dell. You will work with Business Units and Telecom teams on migrations away from end of life Telecom platforms.

You will:

  • Drive out Business Requirements for agent migrations

  • Work to identify and remediate any traffic or users leveraging end of life systems and transition to Telecom North Star

  • Work with Telecom teams to help deprecate our end of life platforms and remove them from our environment

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Experience with large Contact Center Platforms (Avaya) - Agents, call flows, configuration

  • Experience with Cisco Call Manager and end user telecoms platforms (MS Teams, Skype)

  • Ability to process large volumes of complex data to drive out Business requirements

  • Ability to coordinate and facilitate migration efforts across regionally diverse teams

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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