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Dell Sr Analyst, Web Production (Online Quality) in Bayan Lepas, Malaysia

Web Production Analyst

Our website showcases our world-leading, mold-breaking tech company at its best. Our Web Production team owns the site’s overall content, application and development. From managing the development of editorial content to harnessing the potential of web-based programs, we ensure our website is fit for purpose and more. Using our considerable experience and creative vision, we work on graphics, animation and functionality, alongside icons, color schemes and web infrastructure so our product range can come to life online.

Join us as an Senior Analyst on our Web Production team in Penang to do the best work of your career and make a profound social impact.

Key Responsibilities

The Quality Operations Sr Analyst for Online Quality will assist in improving the customer experience on Dell online properties by ensuring high quality data and accurate content is always shown to customers. The Sr Analyst would conduct quality audits and assist in driving improvements in error reduction through prevention and quick resolution. She/he will work with global teams to provide clear guidance on issues that need to be resolved as well as determine the severity of issues to prioritize.

Primary Duties include:

  • Audit processes for compliance / process adherence.

  • Identify Gaps and areas of improvements.

  • Propose Quick Fix solutions.

  • Follow up on solution implementation with process owners.

  • Highlight audit findings to the stakeholders.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Graduates in any discipline with about 5 7 years of industry experience; including 2 3 years leading & managing teams. Preferably from the e-Commerce space as a product expert in a data-oriented environment with a strong focus on accuracy.

  • Good understanding of online marketing is desirable.

  • Awareness of ISO or other Quality Methodologies.

  • Ability to learn new technologies and thrive in a fast-moving operational environment.

Desirable Requirements

  • Good knowledge of HTML/XML web technologies and Microsoft SharePoint Server.

  • Intermediate to Advanced Microsoft Office software skills: Outlook, Excel, PowerPoint and Word.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030here (https://jobs.dell.com/diversity-and-inclusion) .

Application closing date: 28 February 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policyhere (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

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