Dell Sr Engineer, Product Technologist in Bayan Lepas, Malaysia

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Client Solutions Group in Dell EMC, we are looking for a Inside Client Product Technologist to join our South Asia team in Dell Penang.

This role is part of the Client Inside Specialist organization supporting the South Asia business and the individual will be responsible for supporting specific countries / teams.

General Summary

  • Responsible for driving the Client Inside Sales business, i.e. Run-Rate & Small Bids, through pre-sales technical / product support to the inside sales organization and customers; focus on tactical business initiatives, Key Performance Indicators and in-quarter execution

  • Dell EMC’s Inside Sales organization is an innovative and operationally efficient remote sales engine providing scalable selling capabilities & market reach to generate massive client business pipeline and revenue

  • Provide technical input into bid proposals, projects and technical documents within the sales process. Assist in assessing potential application of company products to meet customer needs

Differentiating Criteria

  • Strong technical knowledge in understanding product / solution sales and their application in customer environments

  • Experience in a quota-carrying sales role

Principal Job Responsibilities

  • Focus on Dell Client Solutions / Products and assist in selling activities and positioning of these technologies through inside sales teams

  • Supports the achievement of revenue goals (Run Rate & Small Bids)

  • Responsible for developing and executing the GTM(Grow To Market) strategy and demand-gen activities

  • Advise sales / customer of product features, configurations, pricing, services, availability, etc. Incumbents will have sufficient knowledge to understand product features and the benefits to customers

  • Drive Dell EMC's core client business demand into installed base and net new accounts working through the inside sales organization. Establish plans and strategies to defend, expand and grow the customer base

  • Build a close relationship with Enterprise / Commercial / Channel Inside Sales

  • Act as a business and product advisor to the Inside Sales Leaders and their teams to achieve Business Unit goals and priorities

  • Drive and track in-country CSG(Client Solutions Group) critical few to ensure business unit is hitting the planned goals

  • Able to identify root cause related to business / operational gaps and proactively work on action items, escalating proactively where necessary

  • Deliver technical presentations to sales teams with the purpose of increasing the knowledge base to drive greater demand

  • Maintain up-to-date and comprehensive knowledge of Dell’s and competitors' products services

  • Cross-functional engagement with Marketing, Special Pricing, Product Group and Demand Supply

Essential Skill Requirements

  • Can effectively interface and communicate at many levels with Inside Sales / Sales Leads

  • Ability to communicate clearly and present to leadership

  • Ability to influence others to achieve results

  • Can reach appropriate resolution in many varied situations without damaging internal or external relationships

  • Training and coaching skills

  • Expanding knowledge of related disciplinary areas with broad knowledge within own specialty discipline

  • Operational command of business, sales acumen and messaging

  • Possess a strong product / technology / industry / customer knowledge, understands technical features of products to provide appropriate solutions

  • Strong organizational skills, develops and applies project management techniques

  • Functional knowledge of field sales procedures, relevant technologies, and potential customer usage applications

Education and Experience

  • Typically requires 6-8 years of related experience with a Bachelor’s degree. Experience in a quota-carrying role is essential