Dell Cloud Solutions Specialist in Bedford, Massachusetts

Here are some other qualities we’re looking for:

You are intellectually curious and enjoy keeping your existing technical skills honed while developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create world-class solutions.

You will be dynamic and creative, and willing to take on any challenge and be eager to make a big impact.

Roles & Responsibilities

Lead SaaS Operations technical activities related to migrating, deploying and adopting new cloud products and services.

Building and maintaining technical trusted advisor relationships with influential technical decision makers

Building, working, maintaining production applications in multiple areas of the business pipeline

Working closely with engineering and other stake holders to make continuous improvements to all fastens of the application lifecycle both dev and production

Performing administration to include, installs, upgrades, configurations, tuning and monitoring of RSA’s and third-party products.

Provide technical expertise and advocacy around how the Cloud solutions should be architected and implemented from SaaS Operations point of view

Work with RSA’s cloud service providers (Azure, AWS) to establish and deliver performant/available cloud solutions

Use judgment to develop and clarify expectations, scope, and scale to achieve shared objectives and minimize redundancy

Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (e.g. procedures, application management tools, monitoring and more)

Manage several concurrent projects involving multiple stakeholders, executing in a matrix environment

Provide POC and prototyping as needed

Basic Qualifications

7+ years design/implementation/operating experience with large-scale, distributed applications

Demonstrated ability to adapt to new technologies and learn quickly

Preferred Qualifications

Professional experience architecting and implementing best practices of complex cloud solutions (e.g. security, performance, testing, connectivity, storage, etc.)

Sr. Level SYSADMIN experience with Windows/Linux/Unix operating systems: system administration, networking concepts and protocols & programming skills

Strong experience with configuration management frameworks such as Puppet or Chef

Exceptional customer service orientation

Comfortable working in an environment requiring 24x7 support and being part of a on-call rotation

Experience developing strategic and tactical plans to meet operational support strategies, goals and objectives

Ability to deliver high quality documentation paying attention to detail

Presentation skills with a high degree of comfort speaking with executives, IT management, and engineers

Ability to develop new approaches to complex infrastructure design problems

Excellent communication skills with the ability to right level the conversation (verbal and written)

Demonstrated ability to adapt to new technologies and learn quickly

Data Center consolidation and qualification of systems to move into a cloud environment

Deep technical expertise with security, compliance (e.g. SOC, PCI) and privacy (e.g., Identity, Governance, RBAC)

Additional Skills Preferred:

Hands-on experience with relational database systems (PostgresSQL, MySQL, MSSQL, Oracle)

Hands-on experience with NoSQL systems (Hadoop, Cassandra, Redis)