Dell Associate Sales Engineer Analyst in Beijing, China

Associate Systems Engineer Analyst

- Configuration Quotation Center

General Description:

Provide technical and consultative support to EMC Field Sales, and Presales on specific solutions for the full range of Dell EMC products and services (售前报价支持). The SE Analyst is expected to receive, organize and fulfill requests as well as support the field SE's and Account Managers throughout the sales cycle. In this role, SE Analysts will need strong analytical skills, excellent communication skills, aptitude for understanding objectives and the ability to ask good questions to provide comprehensive support to the field

Principal Duties and Responsibilities:

· Deliver all services to the field within defined SLAs and Quality measurements

· Logging of requests via the SFDC Case system in order to provide accurate tracking of cases around various Sales and Presales requests

· Escalation of problems when appropriate to Team Leader and GBS Manager

· Work closely with the Presales and sales teams in building solutions and quotes

· Development of technical hardware/software quotations and configurations, including full product specifications and pricing.

· Perform technical configuration requests using EMC configuration tools; address/resolve configuration issues.

· Create current state technical drawing diagrams.

· Build and submit solution validation documents (SVCs) and solution qualification requests (RPQs); support RPQ case intake; handle technical inquiries on products and services

Skills:

  • Communication skills

  • Customer Service skill

  • Detailed product knowledge

  • Fluent in language of primary country supported

  • Attention to accuracy

  • Strong technical aptitude

  • Responsiveness

  • Education Required: Bachelors (Technical), technique background is preferred

  • Experience Required: 2-5 years relevant experience in IT industry

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to build your knowledge of world-class innovations and use your expertise to solve technical challenges, this is your opportunity to develop with Dell.

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