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Dell Advisor, Customer / Technical Training in Bengaluru, India

Company Description:

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

This role supports the Education Services Learning Design and Development organization by evaluating potential tools/solutions for use by the Learning Design and Development teams. Manages the development, implementation, and coordination of strategies to enhance the learning experience, increase knowledge retention and improve learner interactivity. Supports and participates in cutting edge technology implementation. Understands emerging learning technologies and brings those solutions to learning platforms.

  • Works towards implementing solutions such as processes, guidelines and knowledge sharing to improve efficiency

  • Acts as a key player in the strategic design process of projects, assuming responsibility for the overall experience strategy and execution

  • Represents the Voice of the Customer User (VOC-U) in both reactive and proactive work.

  • Keeps current with the latest in interactive and design technologies and investigates new methods to bring cutting edge functionality for future development

  • Conceives innovative learner experience models that explore concepts that lie well outside today’s typical learning application paradigms

  • Defines the learner experience vision, brand strategy, solution innovation, and prototyping

  • Identifies learner centred design patterns, establishes scenarios, places designs into learner context.

  • Partner with the business and subject matter experts to assess and select solutions, solicit and document stakeholder requirements and evaluate tool capabilities to meet stated requirements

  • Present findings to stakeholders & IT, Collaborate with IT to onboard new tools

  • Identifies and supports all opportunities to improve organizational execution, processes, and effectiveness.

  • Prioritize tasks and manage concurrent workstreams, follow AGILE principals to ensure quality and timely work

  • Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations or decisions

  • Updates team and management on project/activity status

  • Works with outside vendors on producing creative/interactive projects

  • Stay current in best practices, tools, and applications across learning and training industry

  • Escalates issues to appropriate development teams and/or technology partners in a timely manner.

  • Essential Requirements:

  • Self-motivated individual willing to upskill and maintain a specialist level of technical knowledge

  • Excellent interpersonal skills

  • Exhibit a sense of ownership and accountability in your work

  • Working knowledge of AGILE project management principals

  • Demonstrates good communication skills (written and verbal)

  • Ability to work with technical concepts

  • Ability to work on multiple projects and/or tasks with aggressive deadlines

  • Business acumen

  • Works with minimal direction

  • Work is guided by operational and project objectives

  • Anticipates and prevents potential problems

  • Desirable Requirements:

  • 5+ years of relevant experience or equivalent combination of education and work experience

  • Technical background in an Enterprise technology environment

  • Influences stakeholders and SMEs

  • Uses creativity in daily work

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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