Dell Advisor, Service Delivery_Backup, Networker,Avamar in Bengaluru, India

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Dell EMC Managed Services span infrastructure, engineered solutions, and end users. End User services includes Service Desk, Field Support, Asset Management, and SW Management and Delivery. Within the Infrastructure Managed Services at Dell, we are looking for Advisor, Service Delivery to join our team in Bangalore.

Company Description :

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Service Desk Analyst.

Why Work For Us:

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

About Business Unit:

Dell EMC Managed Services span infrastructure, engineered solutions, and end users.

Infrastructure services: refers to primary storage, backup, and data protection technologies such as DR solutions. With a heritage grounded in industry-leading EMC, our experts are subject matter experts on EMC VMAX, VNX, Unity, SRDF, RecoverPoint, Avamar, Data Domain, and more, including other infrastructure vendors’ technologies.

Key responsibilities:

  • In Depth Knowledge on Networker, Modules like databases, VM backups, Data Domain, Tape Libraries. Solid knowledge on backup and restore skills.

  • Skills on Dell EMC Data Domain and Avamar will be added advantage

  • Also client backup configuration requirements for backup agents. Good knowledge in administration and create reports on the reporting tools like Veritas Ops center, Dell EMC DPA

  • Backup software integration with most commonly used applications in industry (e.g. Backing up MS Exchange, SQL, Oracle, Lotus Notes, VMWare)

  • Understanding of Backup and recovery Concepts and troubleshooting

  • Candidates should demonstrate specific knowledge on Networker, Opscenter, and Dell EMC products

  • Should have knowledge on ticketing tool like ServiceNow and Remedy

Essential Requirements:

Experience : 5-8 Years

  • Flexible to work in 24/7 shifts

  • Provides operational support to customers for implementations and management of Networker and Dell EMC solutions

  • Works closely with the customer on Dell EMC Best Practices; ensures solutions work as intended in the customer's environment.

  • Provides proactive recommendations to the customer for improving their use of Dell EMC backup & recovery solutions to help maximize their satisfaction with Dell EMC.

  • Actively contributes to the configuration, layout and performance tuning of EMC and non-Dell EMC products.

  • Participates in the design and operational execution of the customer's disaster recovery process as required.

  • Performs necessary storage infrastructure maintenance and necessary data migration, as required.

  • Performs complex and/or extended-stay software implementations per the specifications in the Statement of Work, Scope document, Architecture Design Document or Project Manager direction

  • May be required to support and train both customers and less experienced co-workers. Dell EMC Proven Professional Certification desired.

Benefits:

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .