Dell Analyst, Customer Services in Bengaluru, India

  • Provides post-sales escalation resolution, direct advice and guidance on escalated customer issues and procedural information and training for peers

  • Negotiates with customer using various tools and techniques provided by Dell and monitors and tracks issues to ensure accurate resolution Influences process improvement towards defect elimination

  • Manages the end-to-end shift report in addition to leading shift turnover calls

  • Must be able to work under limited supervision with little direction from management and adheres to administrative policies and escalation procedures

  • 3+ years of experience

  • Shift hours: India

  • Excellent communication skills