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Dell Analyst-Project Management in Bengaluru, India

Services Project/Program Management Analyst

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.

Join us as a Analyst on our Professional Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Services Project/Program Management Senior Analyst, you will be responsible for delivery of the standard project plan with minimal direction and coordination of standard project plans for projects with lower complexity and risk. You will work with external clients/customers from project initiation through delivery and ensure customer happiness to achieve Total Customer Experience

Job Summary: The role will be expected to work in a positive and collaborative fashion with fellow team members, sales, customer service, partners, customers and other technical support groups in cross-functional teams. As an Advisor, you will supervise external clients’ projects from initiation through to delivery, ensuring technical compatibility and coordinating interdepartmental activities so the product or project is completed on schedule and within budget constraints.

Key Responsibility:

  • Works with external clients/customers to monitors projects from initiation through delivery and ensures technical compatibility for the various accounts. Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints.

  • Responsible for the delivery of projects with low complexity and low risk,

  • Ensure the delivery of the standard project plan with minimal supervision and coordinates standard project plans, delivers against standard statements of work (SOW)

  • Performs services based on multiple level 1 services of different practices

  • Prepares, maintains and submits clear and concise activity progress reports and time recording.

  • Creates management reports to customers, management, and sales in accordance with published procedures

  • Ensures system-based project closure Controls financial compliance

  • Provide input for weekly revenue forecast

  • Drives customer satisfaction to achieve Total Customer Experience (TCE)

Requirement Details:

  • 1-2 years of related experience

  • 1-2 years of Technical Project Management experience

  • Strong technical aptitude and customer service skills

  • Ability to stay ahead of industry trends and new technologies

  • Organizational and prioritization skills

  • Focus on quality and results, with a desire to maximize the commercial value of customer relationships

  • Fundamental understanding of Dell EMC technology and products a benefit

  • Willingness to work in Night Shifts (US Time zones)

Desirable requirements:

  • Recognized project management certification.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: 05 Aug 2021

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .

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