Dell Analyst, Service Delivery in Bengaluru, India

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Dell EMC Managed Services span infrastructure, engineered solutions, and end users. End User services includes Service Desk, Field Support, Asset Management, and SW Management and Delivery. Within the Infrastructure Managed Services at Dell EMC, we are looking for an Analyst, Service Delivery to join our team in Bangalore

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

We are looking for a seasoned people manager who will be accountable for the overall deliverables executed by the solutions team from Bangalore and will take the team through the successful journey while contributing towards various global initiatives across the business.

Principal Duties and Responsibilities:

  • Role involving critical pro-active monitoring and troubleshooting on BRS and SAN.

  • This role also requires incumbent to perform health checks, respond to customer calls, and coordinate high/critical impact issues

  • As per available scope, the employee needs to help solve L1 issues across Dell EMC technologies and be conscious about SLA adherence, Process adherence, written and spoken communication etiquette and speedy resolution across

  • Regularly communicates status of project and all applicable customer issues to the project owner

  • When applicable, advises project owner on level of effort required to perform assigned implementations

  • Adheres to proper alert and escalation procedures. Keeps appropriate management personnel informed

Minimum skills:

  • Knowledge of basic familiarity with EMC/non-EMC storage products, Basic NAS concepts are mandatory, Good Knowledge of NetApp / Switches

  • Experience in enterprise event management and incident management

  • Understanding of ITIL concepts

  • EMC product knowledge, Backup, Storage.

  • Problem Solving for multi-level, multi-tier environment.

  • Excellent oral and written communication skills.

  • Understanding of process maturity, management, and optimization.

  • Strong written, documentation, and communication skills.

  • Organizational and multi-tasking skills to balance and prioritize work effectively

  • Strong analytical skills, soft skills, and customer service abilities are required.

  • Interpersonal and interviewing skills to gather information from personnel.

  • Ability to work independently and as part of a team.

  • Ready to work in 24/7 environment (Rotational Shift)

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Equal opportunities:

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.