Dell ANZ Storage Support Engineer in Bengaluru, India
Technical support Engineer 2- ANZ Server
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technical support Engineer 2 on our Enterprise technical support team in Bangalore to do the best work of your career and make a profound social impact.
As the Enterprise Technical Support Senior Analyst, you will be responsible for delivering a superior support to Dell's Enterprise customers. You will own the end to end solution for the customer through providing PHONE/email/chat and remote diagnostic technical support of Hardware and Configuration of Server, Basic storage, blades, networking and also various Operating Systems (Windows, VMWare, RedHat, etc.).
This role will cover the ANZ AOH business, ANZ Email (during business hours) and ANZ Basic Business.
Identify issues, investigate root causes and recommend solutions to enterprise problems – applying diagnostic techniques as necessary and keeping the customer informed throughout
Identify, research and input unique or recurring customer problems Provide timely responses to customer escalations
Assists customers by diagnosing problems and providing resolutions for technical and service issues ,Recreates, identifies and provides input on unique or recurring customer problems
Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts,Actively involved in revenue generation activities with current Dell customers
Reviews and distributes pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors)
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Bachelor’s degree with minimum 2+ years experience supporting enterprise class servers or 4 years of experience in client/consumer technical support currently working as a tech lead/L2
Basic understanding of OSI and networking concepts like switching/RSTP/subnet/NAT
Experience troubleshooting operating system and application issues on windows/linux/VMware
Strong technical aptitude and a zeal to learn advanced enterprise technologies like HCI/storage/advanced networking/virtualization
Excellent communication skills at all levels – written and verbal
Ability to work in a 24x7 environment ( ANZ operation)
Industry standard certifications like A+, N+, MCSE, RHCA, VCA/VCP would be an added advantage
Working knowledge on Products: PE (PowerEdge – Rack, Tower & Converged Products), PV (PowerVault).
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here (https://jobs.dell.com/diversity-and-inclusion) .
Application closing date: 15th February 2020
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .