Dell Consultant, Sales Operations in Bengaluru, India
Support sales organization through customer, operational and business support.
Responsible for serving as primary interface between sales and other operational functions developing / communicating sales processes and procedures relating to order administration and fulfillment.
Evaluates and implements improvements to sales programs and processes including: anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.
Provides pre-sales and/or post-sales operational support by identification of order problems, and delivers solutions working cross-functionally to resolve. Liaises between the customer/partner and sales organization. Focuses on delivering a positive customer or partner experience. Facilitates product and sales information flow. Drives sales operations process improvements
May serve as primary interfaces with other internal functions, based on BU and/or regional requirements. May be responsible for influencing sales behavior and capabilities.
Oversees /Manages operational support to the India Sales Team. Manages coordination of communications and information dissemination with sales force and cross- functional organizations.
Coordinate all related Business Operations activities for the India Commercial sales business:
GTM Strategy & Planning
Data Driven Opportunity Identification
Manage Account Segmentation
Deliver Territory Design and Optimization
Define BIC Route to Market Planning
Run with Finance and Sales and Integrated Business Planning
Plan & Cascade IOP
Ensure Quota are set accurately and timely
Weekly Performance Management to Achieve Overall Company
Targets and Identify Critical Levers and Strategic Initiatives
Run the Business Activities
Pipeline, Outlook/Forecast Process
Deliver Business Insights & Analytics
Implement Sales Tools, Systems and Processes Identified in VOF to Drive and Improve Sales Enablement and Sales Productivity
Ensure feedback and actions taken to deliver end to end great Sales Compensation experience
Deliver programs or design to improve Sales Team Collaboration through optimized RTM strategy and processes
Ensure our Quoting and Ordering systems and processes are efficient and delivering BIC Customer experience
Product Lead Times
Support Sales Transformation & Growth Initiatives
Encourage and provide Best Practice Sharing with other teams in GBO / APJ
10+ years of relevant experience.
Ability to work effectively with senior management.
Ability to manage in a matrix environment.
Sense of urgency
Possesses strong analytical skills working with large data using excel and/or other reporting tools
Financial and analytical experience.
Project management methodology utilization.
Experience with SFDC, SAP, Tableau will be a plus
Advanced Excel (Macro) and Database skills will be plus