Dell Dell Technologies - Project/Program Management, Sr.Analyst in Bengaluru, India
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Sr. Analyst in our Services Project/Program Mgmt. team in Bangalore.
Company Details: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability, and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Why Work for Us: Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Job Summary: The role will be expected to work in a positive and collaborative fashion with fellow team members, sales, customer service, partners, customers and other technical support groups in cross-functional teams. As an Advisor, you will supervise external clients’ projects from initiation through to delivery, ensuring technical compatibility and coordinating interdepartmental activities so the product or project is completed on schedule and within budget constraints.
Works with external clients/customers to monitors projects from initiation through delivery and ensures technical compatibility for the various accounts. Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints.
Responsible for the delivery of projects with low complexity and low risk,
Ensure the delivery of the standard project plan with minimal supervision and coordinates standard project plans, delivers against standard statements of work (SOW)
Performs services based on multiple level 1 services of different practices
Prepares, maintains and submits clear and concise activity progress reports and time recording.
Creates management reports to customers, management, and sales in accordance with published procedures
Ensures system-based project closure Controls financial compliance
Provide input for weekly revenue forecast
Drives customer satisfaction to achieve Total Customer Experience (TCE)
Makes management aware of potential issues or customer escalations Point of contact during the project for all aspects of the engagement
Ensures transparency by regularly communicating project status to the project team and customer
Understands how Dell Solutions and Dell Services business can provide additional benefit to the customer
Effectively coordinates cross-functional project teams
Stays abreast of current industry trends and new technologies Complete quarterly accreditations
2 to 5 years of related/full cycle Project/Program management experience
Strong technical aptitude and customer service skills
Ability to stay ahead of industry trends and new technologies
Organizational and prioritization skills
Focus on quality and results, with a desire to maximize the commercial value of customer relationships
Willingness to work in Night Shifts (US Time zones)
Engineering or bachelor’s degree in a related field or equivalent experience
Minimum of 4-6 years of related work experience
Recognized project management certification.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here (http://www.dell.com/learn/us/en/uscorp1/corp-comm/cr-equal-employment-opportunity?c=us&l=en&s=corp&cs=uscorp1) .