Dell E-Commerce B2B Analytics Senior Advisor in Bengaluru, India
Senior Advisor, Data Intelligence (eCommerce B2B)
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Advisor on our Data Intelligence team in Bangalore
Dell is driven by data. Our business is built on the understanding that data creates value and drives progress. So we take the stewardship of our data very seriously. That’s the vital role played by Business Intelligence teams within Business Support. Internal clients across Dell rely on us to analyze, test, validate and maintain the integrity of data. We make use of leading-edge software and tools to collect, mine and interpret data and the statistical analyses and reports we produce inform decisions with a global impact.
Dell’s Online Engineering (Dell Commerce Services) organization is hiring an eCommerce B2B Senior Advisor to be part of the B2B Product UX Analytics team. This is a global team responsible for analytics and insights for Multi Billion $ online B2B business. Work of this team influences actions of Run the Business Operations team and features and roadmaps considered by engineering development team. Key responsibilities include:
Develop and maintain scorecard of site behavior – visitors, engagement, conversation, cross-site %s, CSAT, etc.
Support Monthly Ops reviews for the experience journey, provide exec summaries for executive leadership
Conduct ad-hoc Insights to inform Use Cases and Concepts and support the teams pursuit of the overall FY20/21 goals - Specialize on insights projects to inform business and experience strategy
Work with Product Engineering team to define priorities for FY20/21, assist in CBA calculation for project prioritization and quarterly ROI assessment of the launches during the period
Conduct analysis to provide inputs and generate ideas for driving personalization on site, collaborate with Data Science team to develop solution, follow through implementation, tracking results and calculating benefits
Work with data scientists teams to bring together UX, marketing, sales data sources for increasingly single view of customer and processes around accessing it e.g., Hadoop/hive/splunk etc. as well as support ad-hoc data engineering.
Education MBA/ degree in business administration or Bachelor’s degree or higher in Engineering, Computer Science/IT, Applied Science, Math, Statistics
Worked as a business analyst in Analytics/ Business Intelligence/ Consulting - Candidate should have played a role where he/she has been accountable for delivery within a business area
Understanding of Online e-Commerce experience (pre-purchase, purchase path, post purchase)
Understanding of web metrics, customer pathing and how to utilize in creating user experience flow and opportunity identification
Understanding of Cost Benefit Analysis and ROI calculation
Thorough understanding of Adobe Site Catalyst + experience in any of the e-commerce analytics tools: Discover, Insights, TeaLeaf or Experience in Big Data tools and skills including: Hadoop (Hive), Splunk, SQL, R, Python
Previous experience in web analytics in B2C or B2B domains
Exposure to Online business, demonstrated a data driven approach to developing business ideas for site & traffic improvements.
Experience in analytics teams in large companies, working with multi stakeholder setup
Project management skills - Prioritized amongst multiple objectives and demonstrated flexibility during the course of the engagement
Familiar with Microsoft Office package, specially Excel and Power Point;
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.
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