Dell Inside Sales Manager I in Bengaluru, India
Inside Sales Manager
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a [ Manager, Inside Sales]
Dell’s portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Our team is responsible for selling ground-breaking products by building relationships with customers using both the telephone and email as communication methods. Our Inside Sales Manager ensures every customer interaction is exceptional and tailored to meet the customer.
Manages teams of Inside sales managers and/or sales professionals responsible for overseeing and selling products, including personal computers, electronics and accessories, mobility products, enterprise solutions, services and packaged software. Represents, communicates and executes on specific sales strategies.
Directs the efforts of others in the achievement of the strategic and operational objectives of the group
Manages the hiring, staffing and maintaining of a diverse and effective workforce
Responsible for career development/planning, performance and pay discussions of team members
Manager of individual contributors and/or leaders who motivate and drive the inside sales organization to meet or exceed performance objectives through effective management of frontline sales managers and resources
Frequently interacts with subordinate supervisors, customers, and/or functional peer group leaders, normally involving matters between functional areas, other company divisions or units, or customers and the company
Manages, through subordinate supervisors and leaders, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing
Influences and participates in the quota setting process at the team/individual level
Coordinates (where appropriate) operations and manages the relationship between inside and field sales personnel
Provides direction, development and inspiration to the team members in the organization
Understands the market in which the company operates, including our business/industry, our competitors and uses that knowledge to plan for the future.
Drives superior customer experience by delivering technology solutions tailored to customer needs while ensuring the removal of barriers and driving strategic alignment in the group, responsible for a overall quota. Frequently helps in the development of reps by participating in call shadowing.
Handles more challenging customer escalation issues
First level leader, understands selling environment and capable of building familiarity with segment and product/service offerings
Identifies appropriate products and services to meet the full range of customer needs
Trains and develops team members on both products and selling techniques
Able to coach and mentor others on building strong customer relationships Strong communication skills
Intermediate leadership skills
Education and Experience
· Typically 7+ years of relevant experience or equivalent combination of education and work experience